May 1, 2026 - April 30,2027:
Starting: $81,693
Top Salary: $106,010
Lateral Hire:
May 1, 2026 - April 30, 2027:
Starting: $81,693 - $89,140
Top Salary: $106,010
(In accordance with Collective Bargaining Agreement based on experience)
Candidates for hire that have prior communications experience may be given a three (3) year to one (1) year credit up to Step Four (4) of the approved wage scale.
SEECOM offers an excellent benefit package including:
Southeast Emergency Communications (SEECOM) is now accepting new hire and lateral applications to immediately fill a vacancy for full-time Shift Supervisor.
SEECOM is a regional consolidated 9-1-1 Emergency Communications Center (ECC) employing 25 full-time Public Safety Telecommunicators, 3 full-time Shift Supervisors, and 4 Administrative Staff, serving several agencies (Algonquin Police, Algonquin-Lake in the Hills Fire, Cary Police, Crystal Lake Fire Rescue, Crystal Lake Park District Police, Crystal Lake Police, Huntley Fire, Huntley Police, Lake in the Hills Police, Lakewood Police, McHenry County College Police, Oakwood Hills Police in addition to MABAS Division 5 and Illinois Public Works Mutual Aid Network), with a combined residential population of over 201,000.
June 18, 2026 – July 3, 2026
Applicants with prior public safety communications experience are encouraged to apply for an abbreviated hiring process.
The Shift Supervisor, also known as a Communications Supervisor, is responsible for supervising, directing, coordinating, and evaluating the work of Public Safety Telecommunicators and other Emergency Communications Center (ECC) personnel. The Shift Supervisor is a working supervisor and shall be required to function in any dispatch capacity necessary to ensure efficient operations of the ECC.
Works under the direct supervision of the Deputy Director.
Work requires supervising, directing, mentoring and monitoring the performance of Emergency Communications Center personnel.
|
Percent of Total Time |
Ranked Importance |
Function |
|
20% |
1 |
Provide line supervision of ECC personnel in performance of their daily duties. Monitor phone and radio traffic to ensure procedural compliance. Provide personnel guidance, coaching and assistance when needed. Delegates certain work to ECC personnel when appropriate. |
|
15% |
2 |
Conduct weekly and monthly Quality Assurance reviews of ECC personnel for Police, Fire & EMS calls for service. This includes both call-taking performance as well as dispatch performance. |
|
10% |
3 |
Performs all
of the essential duties and responsibilities of the Public Safety Telecommunicator. |
|
10% |
4 |
Investigates problems and issues related to shift operations. This includes reviewing audio recordings, providing written reports, and reporting issues to the Deputy and Executive Director. Counsels shift personnel and provides written reports and recommendations to the Deputy and Executive Director on personnel matters and training needs. |
|
10% |
5 |
Monitor,
update and maintain the operations schedule. Process requested benefit time
from staff and post overtime in accordance with the written directive. Ensure
adequate staff coverage for the oncoming shift and coordinate shift coverage
during short notice unscheduled absences. |
|
5% |
6 |
Monitor and
inspect the condition of the ECC and its equipment, reporting any problems to
the Deputy Director and Executive Director. Make appropriate notifications
for service to ensure continuity of operations. |
|
5% |
7 |
Oversees and
assists in training requirements for shift personnel. Conducts regular policy
review with shift personnel. |
|
5% |
8 |
Completes
yearly performance appraisals of ECC personnel on their shift. Meets with
employees to discuss performance, develop professional goals, and mentor on
regular intervals. |
|
5% |
9 |
Completes
regular review of agency directives to ensure they remain accurate and relevant.
Provide management suggestions for policy and procedural updates based on
operational requirements. |
|
5% |
10 |
Completes
projects/tasks assigned by the Deputy Director or Executive Director. Performs
any other duties as assigned by the Deputy Director or Executive Director. |
|
Percent of Total Time |
Function |
|
2.5% |
Performs
clerical and general office functions, including minor repair, maintenance
and cleaning. |
|
2.5% |
Provides
court testimony as required. |
|
2.5% |
Performs
other related job duties or responsibilities as requested or required,
whether or not specifically mentioned in this job description. |
|
2.5% |
Maintain
logs, records and files as requested and required. |
The position involves working regular, irregular shift work and shift rotations to provide 9-1-1 and public safety communications services 24 hours/day, 7 days/week, 52 weeks/year including weekends and holidays. Shifts are typically eight (8) hours in duration, but could be extended to 12-16 hours in the event of emergency, disaster, staffing needs, workload or work in progress. Weekends and holidays are not guaranteed time off and shifts typically rotate. The location is well lighted and has minimal noise. There is a high volume, fast paced environment dealing with life threatening situations via telephone or radio. Must be able to remain in the ECC at a dispatch console for extended periods.
The duties of the Shift Supervisor do not include contact with persons who may have contagious/communicable diseases.
Equipment used includes, but is not limited to: Next Generation 9-1-1 (NG9-1-1) phone systems, computer aided dispatch (CAD) multi-line telephone systems, TTD/TTY system, multi-frequency radio systems, multiple computers and monitors, records management software (RMS), facsimile machine, copy machine, shredder, logging recorder, reverse communications software, emergency alerting siren, and Microsoft Office products.
This position works in an office environment. Little physical strength and/or endurance required. Position requires repetitive motion, with substantial movement of the wrist, hands and/or fingers. Occasionally, the job may require physical exertion such as lifting, stooping, reaching, walking, etc. Vision, hearing and speaking are required for the use of written material, computer equipment, telephone systems and in-person communication, etc.
Employee must not have any felony convictions and will submit to an extensive criminal history and background check.
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
Top qualifying candidates may be invited for further testing and interviews. Final selection is contingent upon a background check, psychological evaluation, and pre-employment medical & drug testing. SEECOM reserves the right to modify this process at any time.
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