Position Details
Tri-Com Central Dispatch (Tri-Com) located in Kane County, Illinois is Now Accepting Applications for the position of Computer Aided Dispatch (CAD) Administrator (Full-time).
Tri-Com provides 9-1-1 and dispatch services for seven (7) police departments and six (6) fire departments primarily located in Kane County in the far western suburbs of Chicago. Tri-Com serves an area of 200 square miles and a population of approximately 225,000 residents. TriCom employs an Executive Director, Deputy Director, IT Manager, Training Manager, CAD Administrator, GIS Administrator, Administrative Coordinator, Radio Technician, QA/QI Coordinator, 18 dispatchers and 3 working shift supervisors. Tri-Com is seeking highly skilled, motivated, and qualified candidates for the position of Computer Aided Dispatch (CAD) Administrator. This is a unionized position and part of the collective bargaining agreement between Tri-Com Central Dispatch and the Metropolitan Alliance of Police, Chapter #531.
Job Summary and Distinguishing Features of the Work:
- Under limited supervision, the CAD Administrator manages, maintains and operates all components of Tri-Com’s Computer Aided Dispatch (CAD) system hardware and software, including interfaces. This includes, but is not limited to: routine maintenance, data entry, coordinating updates to the GIS database and map, troubleshooting problems and installing software updates.
- Maintains the PSAP Management Gateway for the center’s 9-1-1 CPE, including agency and agent maintenance, end user screen configuration, layout, ESInet updates and telephone troubleshooting.
- Generates and processes any needed reports as required or requested.
- There is an expectation of after-hours availability in times of hardware or software issues when on-duty staff cannot resolve the issue.
Applicants must meet the following minimum requirements:
Education and Experience:
- Must be 21 years of age
- Associate’s degree from an accredited college or university in Computer Science, or a related field; plus, three (3) years’ experience and demonstrated knowledge of methods and principles of managing, maintaining, troubleshooting and upgrading a public safety computer aided dispatch system and associated software
- A minimum of four (4) years of multi-discipline (police, fire & EMS) public safety dispatch experience
- Any combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job
- Significant experience in the public sector 9-1-1 environment, specifically with the managing and maintenance of a CAD system is highly desirable
- Ability to respond to after-hours inquiries and callbacks when hardware or software issues arise and on-duty staff cannot resolve the issue
Licenses and Certifications:
- Must possess a valid Illinois driver’s license
- Full-access certification in LEADS (Law Enforcement Agencies Data System) is desirable
Knowledge of:
- 9-1-1, police and fire/EMS field operations and dispatch practices in a multi-discipline, multijurisdictional public safety communications environment
- Personal computer skills, email, record keeping database activity, and word processing
- Computer hardware and software installation and troubleshooting
- Knowledge of GIS and its application to local government and public safety
- All applicable state, federal and local ordinances, laws, rules and regulations
- All computer applications and hardware related to performance of the essential functions of the job
- Department organization, standard operating guidelines and policies, rules, and regulations
- Records retention and FOIA laws
- Mission critical public safety systems, including but not limited to: Computer Aided Dispatch, mobile data computers, 9-1-1 Phones Systems, radio systems, and various public safety related interfaces (i.e. RMS & LEADS)
How to Apply:
Email or drop off resume, cover letter, and three (3) professional references along with a Tri-Com application.
Applications are available at:
https://tricom911.org/careers
OR
At our facility:
3823 Karl Madsen Drive
St. Charles, IL 60175
Applications will be accepted until the position is filled. Resumes alone will not be accepted.
