911 Telecommunicator

KaneComm 911

Contact Information

Address:

Website:

• www.kanecountyil.gov/pages/kanecomm.aspx

Email:

• KaneCommHiring@KaneCountyil.gov

Application Deadline:

• Until Filled

Salary:

• Starting: $59,359

  Salary is based on experience, qualifications and completion of training

  Benefits:

  • Group Health/Dental insurance
  • Life Insurance
  • IMRF Pension
  • Paid Holiday, Vacation and Sick Time 

  Represented by The Policeman's Benevolent Labor and Committee (PBLC)

Sworn:

• 18

Position Details

KaneComm is a multi-jurisdictional dispatch center responsible for the dispatch services for eight police departments, seven fire departments, Kane County Court Services, and the Kane County Office of Emergency Management. In 2025, KaneComm answered 119,189 emergency and non-emergency telephone calls and dispatched 96,135 calls for service.

As a 9-1-1 Telecommunicator, you will be the critical first point of contact for citizens requesting emergency assistance. This fast-paced position is responsible for answering 9-1-1 and non-emergency calls, gathering and documenting critical information, dispatching police, fire, and EMS personnel, monitoring radio communications and providing pre-arrival medical (EMD) instructions when needed.

Key Responsibilities:

• Answer and process emergency and non-emergency calls
• Dispatch police, fire, and EMS units using a Computer-Aided Dispatch (CAD) system
• Monitor multiple radio channels and talk groups and maintain communications with fire and police personnel
• Accurately document incident information and provide timely updates
• Provide pre-arrival medical instructions in accordance with established protocols
• Work effectively in a high-stress, team-oriented environment while maintaining professionalism 

Material and Equipment Used:

• Computer- Aided Dispatch System Records Systems
• General Office equipment
• Radio equipment
• Digital Voice Recording equipment
• 9-1-1 Telephone System 

Minimum Qualifications:

• Must be 18 years of age at the time of hire
• High school diploma or GED
• Ability to type 35 words per minute or greater
• Successfully complete the hiring process, including:
• applicant testing
• oral interview
• background investigation
• psychological examination
• physical examination
• drug screening
• Ability to obtain all required certifications during the training process

KaneComm is a 24 hour, 7 days a week operation and all applicants must have the ability to work days, afternoons, midnights, weekends, holidays, and overtime as needed.

Working Conditions:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person, over the telephone and over the radio. Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screen for uninterrupted periods of time; may be subject to extended work periods without relief, periods of high call volume, and stressful situations.

How To Apply:

To complete the online application and EEO form, upload your cover letter, resume and references, please go to:

www.kanecountyil.gov

under the "Careers" tab

Qualified applicants will be contacted with testing information. Please do not contact the Emergency Communications Center directly with inquires regarding employment opportunities.

Applicants must submit to a criminal background check.

EEO Employer/Program. Auxiliary aids are available to individuals with disabilities upon request.

Skills Testing Dates for Applicants:

8/12/26 – 2 PM

9/16/26 – 2 PM

10/14/26 – 2 PM

11/19/26 – 2 PM

12/16/26 – 2 PM

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