Telecommunicator

West Central Consolidated Communications (WC3)

Contact Information

Address:

Website:

• www.riverside.il.us/481/West-Central-Consolidated-Communications

Email:

• tperfect@wccc911.org

Application Deadline:

• NA

Salary:

• Starting: $63,962.08, DOQ

  Top pay after 9 years: $87,953.84

  Telecommunicators with experience may be slotted at a higher pay rate depending on experience. 

  Competitive Benefit Package:

  • Pension: All full-time employees are eligible for participation in the Illinois Municipal Retirement Fund (IMRF)
  • Health Insurance: Eligible for participation in North Suburban Employee Benefit Cooperative Benefit Plans (NSEBC), including Blue Cross Blue Shield HMO and PPO health/vision plans, Delta Dental, EAP, FSA, and prescription programs.
  • Accrued Leave: 40 hours of vacation leave (beginning after year 1) up to 200 hours after 20 years' service, 12 sick days per year.
  • Uniforms: Uniforms are provided.

  Shift Description:

  • WC3 operates on an 8-hour shift schedule, using a 5-3, 6-2 rotation which includes holidays and weekends.
  • Employees may be required to work longer than 8-hour shifts, including during holidays and weekends.
  • Employees must be available to work with short notice, or to remain on shift with short notice as necessary.
  • Shifts are subject to change pending Collective Bargaining negotiations currently taking place.

  The position is non-exempt under FLSA and overtime can be expected.

Sworn:

• 20

Population:

• 34,000

Position Details

West Central Consolidated Communications

WC3 began operations in early May 2018 providing 9-1-1 call processing, police, fire, and EMS dispatch for its four member municipalities including; Brookfield, McCook, North Riverside, and Riverside. WC3 exists through intergovernmental agreement of its member municipalities as a local government unit, tasked with the duty to provide citizens with the critical link to emergency services.

West Central Consolidated Communications – WC3 is seeking full-time 9-1-1 Public Safety Telecommunicators to become part of the WC3 dispatch center team. The opportunity to apply for this position is open ended with periodic testing and recruitment as necessary.

Job Duties:

• Answer 9-1-1 and other incoming phone calls and to process requests for and dispatch police, fire, and EMS services.
• Determining the accurate location of callers promptly and courteously, while efficiently processing information for dissemination to public safety responders.
• Adhering to WC3 policy and procedure to ensure timely information processing, while monitoring and recording the status of units on assignment.
• Talking on and listening to police, fire, and EMS responders on multiple radio systems while working with others in the dispatch center to assist team members with their duties.
• Use of multiple computer systems, to include 9-1-1 phone and radio systems, computer aided dispatch systems, and mapping systems.
• Maintaining numerous certifications including Emergency Medical Dispatch (EMD), law enforcement data entry/retrieval systems, and others.
• Monitoring municipal camera systems, to include jail and prisoner housing.
• Additional duties also include training new employees, general office tasks, individual training, and answering routine questions from citizens.

Qualifications:

• A high school diploma or equivalent.
• 18 Years of age at time of application
• Schedule flexibility, ability to work any shift as assigned, including weekends and holidays and overtime sometimes with short notice
• Have a strong moral and ethical character.
• Demonstrating strong interpersonal skills to include dealing with people that are often in extremely stressful situations.
• Proficient English language skills, proper usage, spelling, punctuation and grammar. Bi-Lingual stipend offered for proficiency in a second language. 

Preferred qualifications include:

• Police, fire and/or EMS dispatch experience.
• A post-secondary degree in public safety or related field.
• Existing knowledge of public safety communications technology, such as CAD, 9-1-1, and radio systems.

Recruitment Process:

At this time, WC3 is looking to accept applications for those interested in full-time employment. Additional steps include:

• Proof of typing skills
• Personal interview
• Background check
• Sit-along with a WC3 dispatcher/peer interview
• Drug and medical screening
• Psychological exam

To request an application, please send a cover letter and resume to:

Executive Director Tom Perfect at:

tperfect@wccc911.org

All correspondence will be through email only.

West Central Consolidated Communications is an Equal Opportunity Employer

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