9-1-1 Radio Technician / TECH 1

DuPage Public Safety Communications (DU-COMM)

Contact Information

Address:

Website:

• www.ducomm.org
• www.ducomm.org/careers/

Phone:

• 630-260-7500

Email:

• HR@ducomm.org

Application Deadline:

• Until Filled

Salary:

• Starting: $95,243 (see Public Act 97-609 Posting for salary range)

  Step 9: $112,778

  Paid Salary, FLSA Exempt

  Annual COLA and Step Increases

  Benefits:

  • Employer-provided uniform tops and additional annual stipend
  • Company vehicle use
  • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
  • Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage
  • IMRF pension, retirement savings, disability, and life coverage
  • Additional retirement savings options
  • Employer-provided life insurance
  • Supplemental life insurance for self and family
  • Supplemental disability, accident, and cancer protection
  • FSA pre-tax savings accounts for health care and dependent care expenses
  • Employee Assistance Program (EAP) with wellness, personal, and family support
  • Financial services, legal services, and identity protection plans 

Position Details

9-1-1 RADIO TECHNICIAN / TECH 1 (Full-Time)

Great Pay & Benefits - Rewarding Career

DuPage Public Safety Communications (DU-COMM) is the largest consolidated 9-1-1 communications center within the State of Illinois and located in Wheaton at our newer facility. DU-COMM is a 24 hour, 7 day a week operation serving 45 Police/Fire/EMS agencies throughout DuPage County.

DU-COMM may be the right place for you if:

• You crave a fast-paced multi-tasking position that will test your skills and abilities
• You are looking for a rewarding career where you can help the community
• You are looking for an employer who provides stability, great pay and benefits, continuing training, challenges and opportunities 

Position Summary:

• The primary responsibility of the Technician is to assist in the installation, maintenance, troubleshooting, and repair of DU-COMM systems including: two-way radio, telephone, microwave, network transport, control, power, alarm, and others at DU-COMM facilities.
• Provide first-tier support on all systems within the DU-COMM 9-1-1 communication center and radio tower sites.
• Basic knowledge of facility management: electrical, HVAC, networks, plumbing, and property management is a plus.
• The Technician must be able to determine the extent of the problem and address in-house, or escalate to a vendor.
• Additionally, a successful candidate must be able to communicate the issue and the resolution timeline with DU-COMM staff and member agencies.
• This is an in-person position. Hours are full-time, primarily weekdays from 8:00am to 4:30pm, with a one-week on-call rotation every 4 weeks and additional hours required based on operational need.
• This position reports to the Technical Services Manager. Refer to the Technician 1 Job Description for other essential functions and requirements for this full-time position. 

Minimum Qualifications:

• Two (2) years of experience in radio/microwave/electronic repair technical position or associate degree in Engineering/Technology field.
• A combination of educational achievement and experience, directly related to the position, may be considered by DU-COMM in the application of these minimum qualifications.
• Must be able to successfully pass a thorough background investigation, psychological exam, pre-hire medical exam/screenings, and drug screening. 

Preferred Qualifications:

• Associate or Bachelor degree in Engineering/Technology field.
• Three (3) to five (5) years of experience in radio/microwave technical position.
• FCC General Class Radio Telephone License (GROL).
• Amateur Radio license.
• Knowledge of two-way radio communication including antennas, microwave and multiplex systems.
• Knowledge of solid-state electronics, the operational design of circuits, and electronic testing equipment.
• Knowledge of R56 grounding standards for radio systems.
• Knowledge, maintenance, and testing of telephone systems including, PBX, VoIP, T1s, and P2P.
• Knowledge of basic networking concepts, devices, and security in a TCP/IP configuration.
• Previous experience in a public safety environment. 

Special Requirements:

• Requires occasional early morning or evening hours related to planned maintenance of systems.
• Must be able to accommodate demands of a 24/7 environmental and willingness to be "on-call" as requested.
• May perform duties outside of normal office hours to respond to DU-COMM during an emergency. 

Physical Requirements and Work Environment:

THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

• The position involves considerable and frequent physical exertion, including but not limited to; lifting objects up to 80 pounds, lifting reasonably weighted items to a height above 6 feet to install or move - including while on a ladder, assuming awkward positions for long periods of time, walking or standing 6 to 7 hours, climbing ladders, and climbing up to seven (7) flights of stairs.
• Must be able to differentiate color coded displays and discern visual images on a variety of media.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to speak and communicate clearly over telephones and radios. 

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