Dispatcher

Village of Northbrook

Contact Information

Address:

Website:

• www.northbrook.il.us

Phone:

• 847-664-4014

Email:

• hr.recruiting@northbrook.il.us

Application Deadline:

• 02/06/26

Salary:

• Starting: $72,416.00

Sworn:

• 66

Population:

• 35,222

Position Details

We are seeking a dedicated and detail-oriented Public Safety Dispatcher to serve as a critical link between the community and police services.

This position is responsible for receiving and prioritizing 911 emergency and non-emergency calls, dispatching police units, and monitoring field activity using CAD systems and law enforcement databases. 

The ideal candidate can multitask effectively in a fast-paced, high-stress environment, communicate calmly and professionally, exercise sound judgment, maintain strict confidentiality, and work 12- hour shifts including days, nights, weekends, holidays, and emergency situations.

Key Responsibilities:

• Receive, prioritize, and process 911 emergency and non-emergency calls for police services
• Dispatch police units efficiently and accurately based on call type and urgency
• Monitor and track the status and location of field units and update information as needed
• Operate Computer Aided Dispatch (CAD) and other multi-channel communications systems
• Use LEADS, NCIC, and other law enforcement databases to obtain and relay critical information
• Conduct prisoner checks and searches using approved systems and procedures
• Maintain accurate and confidential records related to calls, responses, and incidents
• Operate in-house computer systems, Windows-based applications, voice recording systems, and TDD equipment
• Multitask effectively while handling high call volumes and time-sensitive situations
• Exercise sound judgment and decision-making in stressful and emergency circumstances
• Communicate clearly, calmly, and professionally with officers, coworkers, and the public
• Maintain confidentiality and comply with all laws, policies, and procedures regarding sensitive information
• Work 12-hour shifts, including days, nights, weekends, holidays, and extended hours during emergencies or staffing shortages
• Maintain effective working relationships with department personnel and other agencies 

Must haves for the ideal candidate include: 

• License(s) and/or Certification(s):
• Must possess a valid State of Illinois Class D drivers' license and be at least 21 years of age.
• Must possess or be able to obtain LEADS (Law Enforcement Agency Data System)
• Education and Experience:
• Must possess a high school diploma or equivalent.
• One to three years of related communications or Police Department experience is preferred.
• Must be skilled in keyboarding, exercise good judgement, and be able to maintain a high level of confidentiality in the performance of your duties. 

For more information and to apply, visit:

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