IT Specialist

Required Education, Training and Experience:

• High school diploma or equivalent
• Associates degree or two years of college or technical school with computer system course work or equivalent work experience
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including Microsoft Office, Wide Area and Local Area Networking and knowledge of Software as a Service environment
• Two years current work experience performing similar duties 

Required Knowledge and Skills:

• Must be of high moral and ethical character
• Strong analytical and problem-solving abilities
• Ability to maintain confidentiality
• Strong customer service orientation
• Knowledge in system administration of Microsoft operating systems, Microsoft Office Suite and other network-based software
• Ability to install and troubleshoot PC and printer systems in a network environment
• Ability to establish and maintain effective working relationship with employees
• Ability to communicate effectively orally and in writing
• Knowledge of Active Directory
• Demonstrate problem resolution and task management skills
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Must be able to lift 75 pounds 

Certification Requirements:

• Valid Illinois or Wisconsin Driver's License required
• LEADS Certification upon employment
• Ability to obtain, additional IT related certificates and licensing as required by the IT Manager 

Physical Demands:

• Ability to lift and carry equipment
• Ability to climb flights of stairs/ladders
• Ability to walk, stand or sit for long periods of time (including driving)
• Ability to provide assistance to citizens and co-workers 

Job Duties:

The essential functions of this position include, but are not limited to, the following:

• Provides excellent customer service to all internal and external customers
• Pursues additional knowledge and IT Certifications
• Install, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Acts as a technical resource in assisting users to resolve problems with equipment and data
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Join computers to the City of McHenry Domain
• Performs routine maintenance on end user equipment
• Troubleshoot and repair end user equipment
• Provide basic instruction on desktop software to individual end users
• Assist the IT Division by taking calls, accurately recording incidents, providing resolution, and escalating issues in a timely manner
• Maintain an inventory of end user equipment
• Investigate and research end user questions and problems
• Maintain support documentation including problem logs, troubleshooting quick references, installation procedures, change logs, etc.
• Perform other duties as directed 

Schedule:

• The position involves regular and irregular work hours as necessary to provide services 24 hours/day, 7 days/week, 52 weeks/year (weekends and holidays included). Regular work hours are defined as Monday thru Friday 8am – 5pm which is the primary schedule for the position.
• Secondary work schedules vary and include afterhours work for maintenance issues or callouts for emergency service to critical IT services. 

The City of McHenry is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected class.