Position Details
The City of Champaign seeks qualified candidates for a career opportunity as an Emergency Telecommunicator Supervisor at METCAD 9-1-1.
If you have experience in a multi-jurisdictional, multi-discipline 9-1-1 call center and enjoy being a leader to others, this could be the right place for you..
Responsibilities of Position:
This position involves a variety of supervisory, administrative, and technical functions related to overseeing the day-to-day operations of and activities in the 9-1-1 communications center. Responsibilities include, but are not limited to:
- Planning, directing and evaluating the work of front-line emergency call takers and dispatchers
- Preparing work schedules to maintain adequate staffing levels
- Updating operational resources
- Applying applicable regulations and laws
- Ensuring staff compliance to established regulations, operating procedures, and labor agreements
- Investigating and responding to inquiries and complaints regarding telecommunicator performance
- Troubleshooting specialized dispatch-related equipment and software
- Training newly hired telecommunications staff; and facilitating career progression at METCAD for telecommunicators.
- This position requires the ability to occasionally report to the METCAD facility outside of regularly assigned hours to respond to emergency events.
Required Qualifications:
- Education equivalent to a high school diploma.
- Extensive, progressively responsible experience as an emergency telecommunicator that includes emergency call taking and dispatching training.
- Supervisory experience that demonstrates the ability to plan and manage the work of subordinate staff.
- Ability to effectively listen to, communicate with, and elicit information from upset, emotional, and irate individuals.
- Ability to prepare and maintain a variety of files, records, and reports.
- Ability to work with limited supervision and general guidance within the established chain of command.
- Ability to work well in a team environment, openly and regularly sharing information and proactively seeking direction as appropriate.
- Ability to maintain confidentiality regarding the operation of the City organization, METCAD 9-1-1, and user agencies.
- Possession of, or ability to obtain within an approved timeframe post-hire, certification and/or licensure in Emergency Medical Dispatch (EMD), Illinois Law Enforcement Agency Data System (LEADS), NIMS (National Incident Management System) courses 100 and 700, and Communications Training Officer.
Preferred Qualifications:
- Associate degree or certification in Emergency Telecommunications, Business Administration, Information Technology, Sociology, or other related area.
- Experience in providing feedback to subordinates or peers based on adherence to regulations and policies with a focus on customer service
Drug screening, psychological evaluation, hearing test, and criminal background check will be required.
Apply at:
https://www.governmentjobs.com/careers/champaign/jobs/5143073/emergency-telecommunicator-supervisor?pagetype=jobOpportunitiesJobs
For first consideration, applications must be submitted online no later than:
Sunday, November 30, 2025
Position will remain open until filled.
