Telecommunicator

E-COM Dispatch Center

Contact Information

Address:

Website:

• www.ecom911.net/apply

Phone:

• 708-799-3787

Email:

• employment@ecom911.net

Application Deadline:

• 06/13/25
• @ 5:00 PM Central Time

Salary:

• Current salary range for this position is $58,287.86 - $78,191.03 ($28.02 - $37.59/hour) within seven consecutive anniversary step increases in addition to annual Cost-of-Living Adjustments (COLA) per the current Collective Bargaining Agreement.

  Experienced 9-1-1 Telecommunicators may be eligible to start at a higher step scale. This is dependent on review of experience, qualifications, and previous employer employee evaluation.

  Benefits Package:

  • Proven Career Path
  • Unlimited Shift Switches
  • Personal and Vacation Paid Time Off
  • Ten Paid Holidays
  • IMRF Pension
  • Blue Cross/Blue Shield HMO/PPO
  • Dental and Vision Insurance
  • Group Life Insurance
  • Wellness Program (EAP)
  • Educational Reimbursement
  • Represented by Metropolitan Alliance of Police (MAP) 

Position Details

Experienced 9-1-1 Telecommunicators may be eligible to start at a higher step scale.

The E-COM Dispatch Center is a consolidated, multi-jurisdictional emergency communications center located in Homewood, IL serving the City of Country Club Hills, East Hazel Crest, Flossmoor, Glenwood, Hazel Crest, Homewood, Riverdale, South Holland, and Thornton.

A cutting-edge, 15,000 square foot, employee-focused 9-1-1 Center is set to be completed by late 2025!

General Overview:

Duties include but are not limited to the primary function of a Telecommunicator (TC) is to answer emergency and non-emergency calls for assistance and information.

Telecommunicators may be subject to stressful and emotional situations. Telecommunicators must work varying hours, including night, weekend and/or holiday shifts in a 24-hour environment. The current 40-hour work week is based on an eight-hour shift depending on coverage with two combined days off and shifts beginning at either 7:00 a.m., 3:00 p.m. and 11:00 p.m. Shift schedules may change on two-month intervals or placement on a permanent shift for the calendar year.

Qualifications:

• Applicants must be able to speak clearly, work in a stressful environment and multi-task
• Applicants must have a High School Diploma or equivalent
• Applicants must be at least 18 years of age
• A minimum of one year of public safety experience
• Applicants must be able to accurately type at least 40 wpm
• Obtain LEADS certification within three months of employment and maintain certification
• Obtain CPR and Emergency Medical Dispatch (EMD) certifications within six months of employment and maintain certifications
• Applicants must pass an oral panel interview, behavioral assessment, typing test, background investigation, psychological evaluation, medical screening, preemployment drug screening, hearing test and vision test 

How to Apply:

Online applications shall be completed at:

www.ecom911.net/apply

Applications must be submitted prior to June 13, 2025, at 5:00 p.m. Central Time.

E-COM Dispatch Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or protected veteran status.

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