Telecommunicator

City of Edwardsville

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Contact Information

Address:

City of Edwardsville
118 Hillsboro Avenue
Edwardsville, IL 62025

Position Information

Application Deadline:

  • 07/26/24

Salary:

  • Starting: $58,800 - $68,300


Position Details

Please apply online:

https://www.cityofedwardsville.com/187/Employment-Opportunities

POSITION SUMMARY:

  • Performs dispatching via radio, computer and telephone of police and fire personnel.
  • Answers telephone calls at 911 answering point and non-emergency police department phone lines and properly dispatches police and fire personnel.
  • Enter all data from phone calls into the computer aided dispatching system.
  • Properly processes walk-in inquiries and delegates to the appropriate personnel.

JOB RESPONSIBILITIES:

  • Answers emergency "911" and non-emergency phone calls and dispatches appropriate police and fire personnel to incident via radio.
  • Uses computer aided dispatch system to enter information into computer related to "911" and non emergency calls.
  • Serves as emergency medical dispatcher, trained to provide emergency medical assistance via telephone to persons in need.
  • Utilizes computer data bases to obtain information for police officers and staff.
  • Performs general clerical tasks such as faxing, copying and collating information.
  • Assumes other responsibilities as apparent and assigned.

QUALIFICATIONS:

  • High school diploma or equivalent
  • 1-3 years police department dispatch experience preferred but not required
  • Good use of English language – speaking, reading comprehension, spelling, grammar and punctuation
  • Ability to communicate at all levels internally and externally
  • Ability to perform multiple tasks simultaneously
  • Attention to detail and excellent organizational skills
  • Sound judgment and strong problem-solving skills; ability to react quickly in crisis
  • Ability to prioritize and work independently in a high-volume and fast-paced team environment
  • Ability to handle confidential and sensitive information in a responsible manner and to deal effectively with the public and other City employees
  • Demonstrated PC skills
  • Excellent typing skills
  • Demonstrated commitment to customer service and exceptional follow-through
  • Ability to work independently with minimal supervision
  • Ability to operate required office equipment in order to send and receive information with necessary optical, auditory and manual dexterity
  • Ability to use a keyboard to enter, retrieve or transform words or data
  • Ability to work twelve hour shifts that will include nights, weekends, and holidays
  • Ability to stand or sit for an hour or more at a time
  • Ability to work in a high stress environment
  • Acquire and maintain ongoing training certifications and requirements related to emergency dispatch
  • Must pass extensive background investigation, which may include a polygraph and/or psychological examination


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