Telecommunicator

City of Edwardsville

Contact Information

Address:

Website:

• www.cityofedwardsville.com

Phone:

• 618-655-1164

Email:

• humanresources@cityofedwardsville.com

Application Deadline:

• 07/26/24

Salary:

• Starting: $58,800 - $68,300

Position Details

Please apply online:

https://www.cityofedwardsville.com/187/Employment-Opportunities

POSITION SUMMARY:

• Performs dispatching via radio, computer and telephone of police and fire personnel.
• Answers telephone calls at 911 answering point and non-emergency police department phone lines and properly dispatches police and fire personnel.
• Enter all data from phone calls into the computer aided dispatching system.
• Properly processes walk-in inquiries and delegates to the appropriate personnel.

JOB RESPONSIBILITIES:

• Answers emergency "911" and non-emergency phone calls and dispatches appropriate police and fire personnel to incident via radio.
• Uses computer aided dispatch system to enter information into computer related to "911" and non emergency calls.
• Serves as emergency medical dispatcher, trained to provide emergency medical assistance via telephone to persons in need.
• Utilizes computer data bases to obtain information for police officers and staff.
• Performs general clerical tasks such as faxing, copying and collating information.
• Assumes other responsibilities as apparent and assigned.

QUALIFICATIONS:

• High school diploma or equivalent
• 1-3 years police department dispatch experience preferred but not required
• Good use of English language – speaking, reading comprehension, spelling, grammar and punctuation
• Ability to communicate at all levels internally and externally
• Ability to perform multiple tasks simultaneously
• Attention to detail and excellent organizational skills
• Sound judgment and strong problem-solving skills; ability to react quickly in crisis
• Ability to prioritize and work independently in a high-volume and fast-paced team environment
• Ability to handle confidential and sensitive information in a responsible manner and to deal effectively with the public and other City employees
• Demonstrated PC skills
• Excellent typing skills
• Demonstrated commitment to customer service and exceptional follow-through
• Ability to work independently with minimal supervision
• Ability to operate required office equipment in order to send and receive information with necessary optical, auditory and manual dexterity
• Ability to use a keyboard to enter, retrieve or transform words or data
• Ability to work twelve hour shifts that will include nights, weekends, and holidays
• Ability to stand or sit for an hour or more at a time
• Ability to work in a high stress environment
• Acquire and maintain ongoing training certifications and requirements related to emergency dispatch
• Must pass extensive background investigation, which may include a polygraph and/or psychological examination

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