Non Emergency Call Taker

Illinois Tollway

Contact Information

Address:

Website:

• www.illinoistollway.com

Phone:

• 630-780-9216

Email:

• hnegron@getipass.com

Application Deadline:

• 07/09/24
• @ 11:59 PM

Salary:

• $20 - $24/hour

  Benefits day one, 14 state observed holidays, 10 days vacation to start, pension, and more! 

Position Details

Please apply to our website:

https://www.governmentjobs.com/careers/illinoistollway

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Non Emergency Call Taker will be responsible for handling a high volume of incoming calls, providing prompt and accurate notifications to the proper authorities, and maintaining detailed records for the Illinois Tollway and the Illinois Department of Transportation (IDOT).

KEY RESPONSIBILITIES:

• Answer incoming calls in a courteous, prompt, and efficient manner.
• Obtain all necessary information to notify the proper authorities.
• Follow established procedures set forth by the Tollway and IDOT.
• Contact multiple jurisdictional authorities depending on the incident type.
• Assist in processing a high volume of calls per month.
• Ensure all calls are answered quickly and provide accurate information to the proper jurisdiction(s) without delay.
• Track call back numbers for additional information if required.
• Maintains communication with callers and transfers them to the applicable parties when requested.

EDUCATION (REQUIRED):

• High school diploma or equivalent. 

SKILLS AND EXPERIENCE (REQUIRED):

• Ability to work in a fully staffed call center environment.
• Availability to provide services 24/7/365, including holidays and weekends.
• Experience in handling high call volumes, with the ability to adapt to fluctuating call numbers.
• Strong communication skills and the ability to remain calm under pressure.
• Proficiency in tracking and documenting call details and statistical information.
• Pass a typing test with a score of at least forty (40) words per minute and a map reading test.

SKILLS AND EXPERIENCE (PREFERRED):

• Previous experience in a call center or customer service role is preferred.
• Knowledge of the Chicago area and its jurisdictional authorities is a plus. 

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.

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