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911 Communications Operator

Gurnee Police Department

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Contact Information

Address:

Gurnee Police Department
100 N. O'Plaine Road
Gurnee, IL 60031

Phone:

  • 847-599-7500, x 7515

Position Information

Application Deadline:

  • Until Filled (Priority interview consideration will be given to qualified candidates who have successfully completed and passed all required testing and submitted the application by February 22, 2023.)

Salary:

  • Starting Pay: $30.32/hour ($63,074+/annual)

    Candidates with comparable 911 dispatch experience may qualify for increased rate DOQ/E

    12 hour shifts

    Benefits:

    • Paid time off – vacation, holiday, personal time
    • Paid sick leave and sick leave incentive programs
    • Health/Dental/Vision/Life Insurance Plans
    • Retirement savings options (pension, 457, Roth IRA)
    • Tuition reimbursement
    • Uniform allowance
    • Annual voluntary fitness bonus
    • Required equipment and uniforms provided by the Department


Position Details

The Gurnee, IL Police Communications Center provides 24 hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including:  Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Key qualities for joining our team:

  • a service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged 
  • remain calm under conditions that are stressful 
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity 
  • ability to use sound judgment and act rapidly and decisively in emergency situations 
  • communicate effectively orally and in writing

What you can expect:

  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance until EMS arrives on scene
  • using computer aided dispatch to log calls and information
  • being challenged and rewarded by helping others
  • work in a fast paced, multi-task oriented role that will test your skills and abilities
  • opportunities to grow and improve through ongoing training

Minimum requirements include:

  • US citizen/legal work authorization
  • HS Diploma/GED
  • Ability to accurately type at least 35 wpm 

Additional desirable qualifications:

  • Emergency Medical Dispatch (EMD) certification
  • Previous recent experience in police and/or Fire/EMS emergency dispatch; security/security dispatch; emergency medical; military dispatch; or closely related fields
  • Bilingual skills
  • Formal education, certification, or completion of a college level training program in emergency dispatch 

Complete ALL required examinations:

  • ECOMM National Exam (must attain minimum passing score for each section to pass)
  • Typing Test (minimum 35 wpm to pass)
  • ECOMM National Computer Simulations exam through National Testing Network

Complete:

Gurnee Communications Operator Employment Application

Priority interview consideration will be given to qualified candidates who have successfully completed and passed all required testing and submitted the application by February 22, 2023.

Eligible candidates may be offered a separate “sit in” and peer interview in our Emergency Communications Center.

If selected for the position, post-offer contingencies include a background check, medical examinations and drug screen.

Testing and Application period will remain open until vacancy is filled.  Position may close without further notice.

Cost of examination(s) are the responsibility of the candidate; no refunds.  Candidates may take the test virtually or in-person at an NTN testing center. For assistance with virtual examinations, click here for more details.

For other problems or questions, email NTN Customer Support: support@nationaltestingnetwork.com



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