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Shift Supervisor

QuadCom 9-1-1

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Contact Information

Address:

QuadCom 9-1-1
505 Elm Ridge Road
Carpentersville, IL 60110

Phone:

  • 847-428-8787

Position Information

Application Deadline:

  • 02/02/23

Salary:

  • $70,086 - $87,395

    Benefits Include:

    • Medical and dental insurance with employee contribution
    • Vision covered by the employer
    • Enrollment in the Illinois Municipal Retirement Fund (IMRF)
    • 8 Holidays and 2 floating holidays per year
    • Personal time
    • Vacation time that is earned annually 

Sworn:

  • 17 Full-Time employees

Population:

  • 68,000

Position Details

Shift Supervisor

QuadCom is looking for dedicated 9-1-1 professionals to join our amazing team!

QuadCom is a family-like atmosphere that makes coming to work a great experience! QuadCom is looking for fresh perspectives and new ideas as we move forward together.

If you are currently a supervisor OR if you have 5 years or more of 9-1-1 dispatch experience, this is an opportunity you won't want to miss!

QuadCom is a multi-jurisdictional, Police/Fire/9-1-1 Dispatch Center that provides emergency communications to ten police and fire departments/protection districts located in northern Kane County, Illinois. QuadCom also serves as the primary dispatch center for MABAS Division 2.

A supervisor works with the management team to evaluate current processes, implement new systems, and strategize for the future. Supervisors will work as a telecommunicator while monitoring the performance of employees during the shift, directing, and overseeing the workflow in the communications room, enforcing standard operating procedures, monthly employee quality assurance reviews of their assigned shift, and attending communications related meetings outside of the scheduled shift as necessary.

Requirements:

  • Currently a supervisor at a 911 center or 5 years of dispatch experience at a 911 center
  • Be at least 21 years of age
  • Possess a high school diploma or equivalent
  • Can obtain and maintain required certifications
  • Reside within 35 miles of QuadCom within one year of employment

Pre-employment Process:

The successful candidate must pass an online assessment, complete a set of essay questions, have an oral interview before a panel of Public Safety Professionals, pass the Director's review, and is subject to a background investigation and psychological exam. Any job offers are contingent upon a physical examination including a drug screen and hearing test.

Download an application at:

quadcom911.org

OR

Applications are available for pick up at:

QuadCom 911

505 Elm Ridge Road

Carpentersville, Illinois 60110

Application Deadline:

February 2, 2023

All Cover Letters and Resumes must be accompanied by a QuadCom Application to be considered.



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