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Telecommunicator/Call Taker

DuPage Public Safety Communications (DU-COMM)

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Contact Information

Address:

DuPage Public Safety Communications (DU-COMM)
420 N. County Farm Road
Wheaton, IL 60187

Phone:

  • 630-260-7500

Position Information

Application Deadline:

  • NA

Salary:

  • Telecommunicator I Starting Salary: $54,683 with a step increase after one year

    The current union contract pay scale allows for a top salary of $60,403 after five years of service.

    Telecommunicator Benefits:

    • Paid time off (PTO) of 208 hours each year once phone certified
    • Group health insurance: Blue Cross Blue Shield HMO or PPO plans
      • Employee only plans as low as $73 per month for HMO, $95 per month for PPO
      • Family plans as low as $226 per month for HMO, $286 per month for PPO
    • $30,000 group life insurance
    • IMRF pension
    • Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
    • Advancement to Telecommunicator II (call taker/dispatcher) opportunities
    • New facility in 2018
    • Telecommunicator starting rate is $26.29 per hour

    Advancement opportunities include:

    • Telecommunicator II (trained on either police or fire dispatching)
    • Language Operator (LNG – bi-lingual in Spanish or other designated languages such as: Polish, Farsi, Vietnamese, and Mandarin)


Position Details

Now Accepting Applications

9-1-1 Telecommunicator/Call Taker

Wheaton, IL (Full-time)

DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the state of Illinois.   DU-COMM is a 24 hour, 7 day a week operation serving 44 Fire/Police/EMS agencies throughout DuPage County. DU-COMM is recruiting qualified applicants to join our team.

DU-COMM may be the right place for you if:

  • If you crave a fast-paced multi-tasking position that will test your skills and abilities.
  • You are looking for a rewarding career where you can help someone every day.
  • You are looking for an employer who provides stability, continuing training, challenges and opportunities. 

Telecommunicator job duties include:

  • Answering 9-1-1 telephones
  • Transmitting vital information to emergency personnel via the radio
  • Relaying information via the Computer-Aided Dispatch terminal
  • Monitoring fire/burglar alarms
  • Answering administrative lines serving the police/fire personnel 

Requirements:

  • Applicants must be at least 18 years of age
  • Applicants must have a High School Diploma or Equivalent
  • Applicants must be able to accurately type at least 35 wpm
  • Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and medical screenings 

Employees will be assigned to one of two available shifts:  Tuesday – Saturday 0900-1700 or Tuesday – Saturday 1300-2100.  Therefore all applicants must have the ability to work either of the shifts, holidays, and overtime that maybe mandatory.

How to Apply:

Register at:

www.ducomm.org

OR

Complete a paper registration form at our facility:

420 N. County Farm Road

Wheaton, IL 60187

All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position. 

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days AFTER you register.  Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified.

If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form.



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