Position Details
Are you looking for a challenging role within an organization that provides rewarding compensation and an excellent benefit package? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. If so, this position could very well be for you!
A 911 telecommunicator must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for law enforcement, fire, emergency, and related services. This position is under supervision.
To be an eligible candidate for this position, you must successfully complete a written exam:
Location:
Warren Township High School
500 N. O'Plaine Road
Gurnee IL 60031 (Cafeteria)
Date: Saturday, August 27, 2022
Time: 9:00 AM - Check-in will begin at 8:30 AM
An employment application must be completed prior to attending the written exam.
Essential Functions:
- Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing -impaired
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system
- Ask vital questions and provide pre-arrival instructions for law enforcement and emergency services.
- Monitor transmissions as required.
- Filing duties as required on shift
- Receive and transmit messages to radio mobile units.
- Enter and retrieve information from the computer terminal
- Receive and respond to a variety of emergency and non-emergency services and complaints
- Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information to responding units, dispatch additional emergency services, or refer callers to other agencies.
- Enter and modify information into local, state, and national computer databases.
- All other related duties as assigned.
Knowledge Skills Abilities and Education Required:
Knowledge Skills and Abilities Required:
- Knowledge of rules and regulations, policy and procedures, including safety, such as CPR and first aid.
- Knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures.
- Basic dispatch codes, as well as standard abbreviations and terminology commonly used by emergency medical services and law enforcement agencies.
- Understand jurisdictional boundaries as well as thoroughfares, landmarks, public buildings, and waterways within Lake County.
- The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other divisions, and supervisors.
- The ability to use logic and reasoning to reach conclusions and approach problems.
- The ability to use judgment and sound decision-making skills to evaluate situations, establish priorities, and resolve matters.
- The ability to think quickly.
- The ability to work under stressful conditions.
- The ability to actively listen and communicate effectively through clear speech and hearing.
- The ability to follow instructions.
- The ability to write clearly and spell correctly.
- The ability to establish priorities and pass on information as it comes in.
- The ability to prove excellent customer service.
Education and/or Other Requirements:
- Requires completion of a standard high school diploma program or equivalent.
- Must meet all State qualifications.
- Must pass and maintain all certifications required including but not limited to, LEADS full access, Hazmat, and TDD.
- Ability to type a minimum of 30 words per minute. (total WPM with errors subtracted)
- Requires knowledge of Federal Communications Commission Rules and Regulations; 10-code operating signals; federal, state, county and city laws or ordinances; radio transmitter equipment and frequency controls; practices governing the operation of a central communications facility; and phonetic alphabet and 11 codes.
- Must be a U.S. citizen
- Must be 21 years of age
- This is a 24/7 work environment. This position requires availability to work weekends, holidays, and all shifts as required. Overtime may be required. Shift selection is done by seniority shift bidding.
Supplemental Information:
Physical Requirements:
- Requires light to medium work involving standing or walking some of the time.
- Exerting up to 50 pounds of force on a regular basis.
- Moderate dexterity in operating machinery, tools, or office equipment.
- The position requires normal visual acuity and field of vision, hearing, and speaking abilities.
Any offer of employment is contingent upon the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
Lake County is committed to being a diverse and inclusive workplace and is proud to be an equal opportunity employer.
