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Telecommunications Operator I (Entry & Lateral)

City of Aurora

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Contact Information

Address:

City of Aurora
44 E. Downer Place
Aurora, IL 60507

Phone:

  • 630-256-3430

Position Information

Application Deadline:

  • Until Filled

Salary:

  • Starting: $29.09/hour

    • After 6 months: $29.76/hour
    • After 1 year: $30.33/hour
    • Annual increases thereafter

    This is a full-time, union position.

    Plus full benefit package

    Lateral:

    Starting: $29.09/hour*

    * Experienced Operators with less than seven years of experience will receive a pay step for every two (complete) years of experience in a certified 911 dispatching center.

    Additional pay increases will occur on an annual basis from date of hire.

    This is a full-time, union position.

    Includes a full benefit package.

Population:

  • 200,000

Position Details

The City of Aurora has opened testing and is accepting applications for the position of Telecommunications Operator.

How to Apply:

Please note: Only candidates who have submitted an application and have completed the job simulation test/typing test will be notified for further hiring consideration. Notifications will be sent via email.

Description:

Under the direction of the Lead Telecommunications Operator, performs duties including the operation of a two-way radio/telephone to dispatch emergency personnel.

Duties of this position include but are not limited to:

  • Responding to highly stressed/distressed calls from general public
  • Perform constant data entry
  • Extract data and record essential information during emergency calls
  • Maintain thorough logs of shift activities through use of Computer-Aided Dispatch Systems (CAD)
  • Operate LEADS and NCIC terminal, TTD and TTY equipment
  • Dispatch tow trucks, ambulances, or other emergency equipment accordingly to accident scenes
  • Performs general clerical duties related to position 

Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask. Required to work rotating shifts during training. This position may require you to work the first, second, or third shift, including weekends and holidays.

Requirements: 

  • Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask
  • Required to work rotating shifts during training
  • This position may require you to work the first, second, or third shift, including weekends and holidays
  • Must be able to pass job simulation test
  • Type 40 WPM with 90% accuracy
  • Polygraph and psychological assessments
  • Interview
  • Background investigation
  • Meet physical requirements
  • Position requires a high school diploma or G.E.D.
  • Spanish bilingual skills desired

Posting will remain open until vacancies are filled. Applications will be reviewed the 1st Monday of each month. Posting may close without further notice.

To learn more about the City of Aurora, IL, visit:

https://www.aurora-il.org/1111/About-Our-City

Please Note:

*Be sure that you fill out an application with the City of Aurora AND complete the exam with the National Testing Network.

* There is a non-refundable base fee of $41.00 for testing and an additional cost for each department where you indicate you want to apply.  Payments are made electronically using a credit card.

******************************************************************************************

Telecommunications Operator I - Lateral

The City of Aurora’s Police Department is seeking experienced Telecommunications Operator for LATERAL* entry.

*LATERAL candidates must have Federal Communication Commission licensing requirements and have a minimum of two (2) years as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency.

Description:

Under the direction of the Lead Telecommunications Operator, performs duties including the operation of a two-way radio/telephone to dispatch emergency personnel.

Duties of this position include but are not limited to:

  • Responding to highly stressed/distressed calls from general public
  • Perform constant data entry
  • Extract data and record essential information during emergency calls
  • Maintain thorough logs of shift activities through use of Computer-Aided Dispatch Systems (CAD)
  • Operate LEADS and NCIC terminal, TTD and TTY equipment
  • Dispatch tow trucks, ambulances, or other emergency equipment accordingly to accident scenes
  • Performs general clerical duties related to position

This position may require working the first, second, or third shift, including weekends and holidays.

Requirements:

  • Must successfully pass pre-employment requirements including but not limited to:
    • Polygraph
    • Interview
    • Psychological assessment
    • Background investigation
    • Drug screen/physical
    • Meet physical requirements
  • Position requires a high school diploma or G.E.D.
  • Spanish bilingual skills desired

Posting will remain open until vacancies are filled and may close without further notice.

Applicants must submit an employment application online at:

https://il-aurora.civicplushrms.com/careers/

To learn more about the City of Aurora, IL, visit:

https://www.aurora-il.org/1111/About-Our-City



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