Come to work for the best 9-1-1 Dispatch Center in Texas!
The City of Plano, TX Public Safety Communications department is a
state-of-the-art facility with a focus on technology, safety, and
professionalism. We are accredited through the Commission on Accreditation for
Law Enforcement Agencies and we are looking for new members of our team.
We offer a competitive salary, a training program second-to-none, and the
opportunity to help someone each and every day that you come to work!
This job posting will be open through February 28th, 2014, but may close without
notice if all positions are filled.
9-1-1 Calltaker / Police / Fire / EMS Dispatcher Incumbents will initially be
trained to answer incoming non-emergency and 9-1-1 calls for service. This
includes accurately entering calls for service via a Computer Aided Dispatch
system and being able to control stressful situations in a calm and concise
manner while performing multiple tasks. Calltaker training also includes radio
dispatching of Animal Services personnel and various other customer service
oriented tasks. Additional training shall include being trained on at least two
out of the three following radio dispatch disciplines: Police Dispatch, Fire
Dispatch, Police Information Radio (NCIC), depending on department need and
training schedule. Dispatch positions include, but are not limited to, all of
the duties of Calltaker training, dispatching and maintaining accurate status of
emergency responders, conducting computer searches through various local, state
and national databases, initiating the City’s emergency warning system, and
monitoring multiple radio channels.
Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines
to determine if the call requires Police, Fire, or other agency response.
Provides appropriate information or assistance as required by the nature of
Utilizes technical software applications for call answering, entering,
assigning, and announcing via radio equipment. Utilizes mapping technologies
from phone equipment and Computer Aided Dispatch (CAD) to ensure calls are
entered timely and accurately.
Prioritizes and dispatches appropriate resources for police and fire
operations. Refers reports and/or complaints to either agency by trunked
radio or telephone. Provides supplemental information to police and fire
staff as needed.
Maintains status of on-duty sworn and non-sworn staff from Police, Fire,
criminal investigation, and CSI, using numerous radio talk groups. Monitors
on-call lists throughout the city and makes appropriate notifications to
off-duty and/or on-call staff as required.
Coordinates with other agencies, citizens, and businesses to gather
information, make referrals, or dispatch assistance. Coordinates mutual aid
requests as required and implements automatic assistance agreements with
Documents updates and/or changes in the computer-aided dispatch system as
After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival
medical instructions to citizens on the telephone in life or death situations
before paramedics arrive at the location; relays patient status as needed
and/or relays advice among the caller and responding units per National
Academy of Emergency Medical Dispatch NAEMD) protocols.
Conducts computer searches through local, state, and national databases for
possible wanted persons or stolen property, and provides information to the
requesting officer. Confirms stolen property or wanted/missing persons,
enters data into TCIC/NCIC as requested, and sends and receives teletypes.
Maintains the city’s court case database with updated records for arrests or
credit card payments.
Compiles and enters data for various daily reports required by the department
and records information in computer systems maintained for police and fire
staff. Documents problems, changes form for input to data base, and ensures
information is updated and equipment is properly working at all times.
Implements the emergency management procedures for Emergency Management and
Homeland Security through the cable television network, and sets off emergency
sirens for city disasters and/or tests for Emergency Broadcast System.
Notifies persons/agencies appropriate for the situation using emergency
Assists with training and/or crossing-training of other employees.
Monitors emergency equipment such as the radio alarms, crime fighting
technologies, weather monitors, security cameras, and inter-city police/fire
Performs duties required by accreditation process.
KNOWLEDGE AND SKILLS:
Working knowledge of data entry procedures, Computer Aided Dispatch (CAD)
methods, and knowledge of telephone skills as related to multi-function
telephone system or PBX boards.
Related experience responding to emergency calls is preferred.
Effective verbal and written communication skills.
Ability to learn the practices and procedures used by the police and fire
departments and to ascertain the differences between civil and criminal law.
Ability to effectively utilize maps and other resource materials.
Ability to effectively multi-task during high levels of activities and to
control stressful emergency situations calmly and concisely.
Ability to acquire and maintain a working knowledge of city streets,
geography, boundaries, thoroughfares, landmarks, businesses, and locations of
police and fire stations and districts.
Ability to learn to accurately enter, retrieve, and compile data from a
variety of databases.
Ability to type 3400 keystrokes per hour using computer/PC system utilizing
THE CITY OF PLANO IS AN EQUAL OPPORTUNITY EMPLOYER AND