Designs, maintains, analyzes, documents, troubleshoots and repairs computer
systems, hardware, networks and computer peripherals.
Develops database queries and reports.
Installs and configures new and specialized personal computer systems.
Reviews, monitors and upgrades existing personal computer systems on all
Sheriff’s Office workstations throughout various locations.
Participates in testing and evaluation of new and updated software.
Identifies and resolves technical problems related to computer hardware and
Maintain confidentiality of sensitive information obtained through the
execution of regular duties.
Maintains an accurate inventory of all computer hardware and software within
the Sheriff’s Office.
Assists in the support of network equipment such as servers, SAN’s, switches
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge and experience in Crystal Report Writer, VB, all Microsoft Office
products and SQL is required.
Networking: Must have an operational understanding of Local Area Networks with
aptitude to assist in isolation and troubleshooting of reported user problems.
Experience with Microsoft Exchange a plus.
Database: Must have a working knowledge of databases and be able to
troubleshoot and maintain SQL.
Problem Solving: Must have excellent problem solving skills and be capable of
breaking down complex situations to discover and resolve root causes as
applied to software and process issues without the intervention of
Communication Skills: Must be able to write and communicate effectively with
end-users, IT staff, and third party vendors in resolving issues and
enhancements to informational systems.
Hardware: Must have an in-depth understanding of PC hardware and the aptitude
to perform repairs effectively.
Written communication to prepare necessary reports and other paperwork.
Strong oral communications to interact with end users.
Time management to plan and organize tasks, multi-task and meet deadlines
with individual job assignments.
Understand and carry out oral and written instructions.
Prepare complete, concise, and accurate written and oral reports.
Perform functions of the job under stressful and critical situations.
Works closely with others as a team.
Have the ability to work flexible hours during times of outages and upgrades.
EDUCATION AND PREVIOUS RELATED EXPERIENCE:
Must possess a Bachelor’s degree or higher in a related or appropriate field
such as Computer Science.
Must have a minimum of five years on the job experience.