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Training-Quality Assurance Manager

Pekin, Illinois



Tazewell County Consolidated Communications TC3

101 S. Capitol Street

Pekin, IL 61554

Phone: 847-878-4370






$55,000 - $65,000


Population: 134,800

Application Deadline: 3/20/18




A new countywide organization has been formed through inter-governmental agreement to provide 9-1-1 call-taking and dispatch services.  The organization is controlled by a Governing Board which desires to hire a Training-Quality Assurance Manager.  The proposed organization will have 34 employees.



Training-Quality Assurance Manager's Salary Range:


$55K - $65K per year plus benefits, based on credentials and experience



This employee is responsible for identifying, planning, developing, scheduling, conducting or contracting 3rd party training for new and existing TC3 staff performing telecommunications duties.  Responsible for monitoring the activities of telecommunications staff, identifying issues related to exemplary or deficient performance and review of supervisory evaluations.  This position serves as the primary contact and administrator of the TC3 Emergency Medical Dispatch program, including certification and licensing of telecommunicators, coordination of continuing education and quality assurance reviews.



A job description for the Training-Quality Assurance Manager position may be found at:






By email request:



Application for the position includes submission of:

  1. Cover Letter

  2. Resume

  3. TC3 Application Form showing:
    Contact Information, Driverís License Number, Current Salary, Professional References (3)


Applications for the position shall be submitted electronically in pdf format to the email address above, on or before Tuesday, March 20, 2018.










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176   2/22/18-3/20/18