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Communications Officer

Evanston, Illinois



Northwestern University

720 University Place

Evanston, IL 60208






Application Deadline: NA






One of the top-ranked universities in the country, Northwestern University, combines innovative teaching and pioneering research in a highly collaborative environment that transcends traditional academic boundaries. Northwestern provides students, faculty and staff with exceptional opportunities for intellectual, personal, and professional growth.



Job Summary:


The Communications Officer operates a computer-aided dispatch and record management system (CAD-RMS), radio, telephone communications system, LEADS/ NCIC, Personal Computer, and monitors a computerized alarm system.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Most work is performed inside an office (Communication Center) environment. The Communications Officer will perform manual work and engage in training that requires some combination of stooping, kneeling, crouching, and crawling, lifting, carrying, pushing and/or pulling objects and climbing elevations. This position operates a variety of standard office equipment including a personal computer and there may be some exposure to dust, noise, unpleasant odors and potentially hazardous conditions.  This work environment is a 24/7 operation that requires employees to work a variety of shifts, including weekends and holidays.  Overtime work may be required.



Specific Responsibilities:


Operating a 2-way radio, telephone communications system, and LEADS personal computer involving entering and receiving various information to and from LEADS, NCIC, and other agencies; Handles all communications using knowledge of the procedures used to dispatch proper assistance, apparatus, and/or personnel; Monitors the University's Central Alarm System including fire, intrusion, panic, and hold-up alarms, and dispatches accordingly.


Through (CAD-RMS), maintaining record of incoming and outgoing calls for service; Monitoring status of calls to ensure calls for service are expediently dispatched and processed within the framework of procedures and policies; Receiving radio and telephone reports of criminal and non-criminal activity and assigns officers to respond accordingly; Monitoring locations and availability of police officers; Assisting visitors with information and literature; Ensuring all equipment in Communications Center is operational or reports any malfunctions to Technical Services; Field training and educating new personnel on required elements of communications function at competent level; Sorting, compiling, and maintaining statistical records including LEADS records; Performing related duties as required or assigned.



Minimum Qualifications:

  • A high school diploma or GED or the equivalent combination of education, training and experience from which comparable skills and abilities may be acquired

  • Ability to satisfactorily complete a written pre-employment exam to evaluate ability to perform successfully in the position

  • Ability to type at least 25 words per minute

  • Ability to satisfactorily complete a comprehensive pre-employment psychological exam administered by a licensed psychologist, and a financial and criminal background investigation, including criminal history/fingerprint check and driving records check

  • Ability to successfully complete a field training program and a six month probationary period

  • Ability to successfully complete LEADS certification training and all other training required of the position

  • Knowledge of proper use and care of radio, telephone, personal computer and computerized alarm monitoring system

  • Ability to handle and prioritize events occurring simultaneously

  • Ability to use personal computers and data enter information

  • Excellent oral and written communications skills

  • Ability to complete reports and records containing pertinent facts in an organized manner

  • Mental alertness and the ability to maintain emotional poise under stress

  • Computer proficiency

  • Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local agencies, and the general public

  • Ability to receive and efficiently carry out instructions from the emergency responders

  • Ability to control telephone conversations in order to efficiently obtain accurate information in order to provide correct, understandable instructions to emergency responders


Preferred Qualifications:


Some college course or military training or the equivalent combination of education, training and experience from which comparable skills and abilities may be acquired.



To Apply:


Northwestern University offers a comprehensive benefit plan, including tuition discounts. All resumes for this position must be received through the electronic recruiting system. For consideration, please click on the link below. You will be directed to Northwestern University's electronic recruiting system, eRecruit, where you will search and apply for current openings. To apply for this position in eRecruit, enter the Job Opening ID number  in the appropriate search field. Once you apply, you will receive an email confirming submission of your resume. For all resumes received, if there is interest in your candidacy, the human resources recruiter or the department hiring manager will contact you. Job Opening ID number for this position is #14323.




Northwestern University is an Equal Opportunity, Affirmative Action Employer.






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