Under the direction of the Deputy Police Chief this position performs varied
communications work, involving prompt operation of police and fire radios,
telephones and alarms. The incumbent is also responsible for the operation of
telephone equipment that services the police and fire departments, non-emergency
police telephone and the transmission of radio messages of several frequencies
for the recording of necessary information received. The incumbent will receive
and prioritize 911 emergency and non-emergency calls. Operate radio equipment
to dispatch police, fire and emergency medical personnel. Track status of units
and maintain related records. Monitor alarm system, process warrants, relay
messages. Computerized data entry and access City Network and a variety of
databases to retrieve related information as required.
PUBLIC CONTACT:
The employee has regular and frequent contact with department and division
employees and other City employees; regular contact with individual citizens and
groups, business owners, and elected officials.
ESSENTIAL FUNCTIONS OF WORK (Specific assignments may
include all or some of the following):
Receives complaints from public concerning crimes and police emergencies.
Broadcasts orders to police radio patrol units in vicinity to investigate
complaint, and relays instructions or questions from remote units. [Minimum of
two (2) hour intervals of time].
Solicits information to determine appropriate resources needed to respond to
requests for service.
Assesses requests and dispatches Police and Fire/Emergency Medical Services
(EMS) units to incidents of crime, emergencies and non-emergencies.
Monitors status of dispatched assignments and units and coordinates all
police, fire, EMS, and other emergency requests, relaying instructions to
radio units concerned.
Enters and retrieves information using computer aided dispatch system (CADS).
Answers, screens, and routes non-emergency telephone calls.
Records and prepares written documentation (supplemental reports) for all
complaints received and calls broadcast for both Police and Fire
representatives.
Maintain file records and messages.
Coordinates the relaying of messages between divisions within the North
Chicago Police Department and other law enforcement agencies and Fire
departments.
Monitors burglar and fire alarm systems to detect illegal entry and fires at
businesses and residences.
Expected to receive training to qualify on LEADS computer system and NIMS
compliance.
Maintains contact with Police Officers and Fire Department personnel to verify
assignment locations.
Sends and receives all teletype messages (10-28’s , 10-29’s, 10-27’s);
Responds to routine inquires.
MINIMUM REQUIREMENTS OF WORK:
The incumbent must possess the following knowledge, skills and abilities in
order to successfully perform the essential functions:
Possession of a High School Diploma, and/or some college or Associate’s degree
preferred; and at least one (1) year of progressively responsible experience
in a communication management, emergency communications field, experience in a
911-Center preferred; or fast paced, high stress environment; or any
equivalent combination of education, training and experience that provides the
requisite knowledge, skills and abilities for this job.
Considerable knowledge of and ability to use computer systems and networks,
Internet search engines, word processing software, email, and Windows
operating systems.
Ability to apply principles of rational systems to solve practical problems
and deal with a variety of concrete variables in situations where only limited
standardization exists. To interpret a variety of instructions furnished in
written, oral, diagrammatic, or schedule form.
Ability to prepare work assignments, summaries, reports, memos, and purchase
recommendations using prescribed formats and conforming to all rules and
punctuation, grammar, diction, and style.
General understanding of principles underlying the laws and regulations of the
municipality.
Requires knowledge of geographical layout of municipality;
Excellent organizational skills.
Excellent oral, written and interpersonal communication skills in dealing with
individuals and groups at all levels.
Typing ability of 50 wpm.
Self motivated, disciplined, organized, and reliable.
Innovative, creative, resourceful and independent thinking.
