The successful candidate will be a highly effective, experienced administrator
with a proven track record in progressive communications systems management,
with the ability to work closely with municipal and public safety officials.
The Director’s responsibilities will include managing and directing a staff of
18-20 employees and the operations of the soon to be created new PSAP.
Candidates should have a comprehensive knowledge of the principles and
regulations pertaining to 9-1-1 systems and 9-1-1 system design, equipment and
ESSENTIAL JOB FUNCTIONS:
The following statements are illustrative of the essential functions of the job
and do not include other nonessential or peripheral duties that may be
required. The Executive Board retains the right to modify or change the duties
or essential functions of the job at any time.
Serves as Administrator of the Municipal Consolidated Dispatch (MCD), a
consolidated public safety communications agency, which is responsible for
providing 9-1-1, Police, Fire, and EMS dispatch services as well as support
services to the member municipalities, their citizens and the public.
Responsible for working with the Executive Board and the police and fire
operations committees to establish the agency’s mission, goals, objectives, and
Responsible for the overall operation of the communications center, agency
technologies, physical facilities, written directives, rules and regulations.
Responds to the needs of the MCD member agencies and ensures all municipalities
feel their issues are addressed fairly and in a timely manner.
Provides leadership to the agency’s personnel in meeting the goals and
objectives of the MCD.
Communicates effectively, orally, in writing, and via various forms of
electronic media, with all supervisory and line level staff.
Makes recommendations to the Executive Board for the proper resources (staff and
equipment) to achieve the mission of the MCD.
Manages the budget, other fiscal operations, daily administration,
record-keeping, and adherence to fiscal policies established by the Executive
Directs, guides, and controls activities of staff.
Develops emergency and contingency plan/response to emergency situations and
modify plans, actions, and decisions considering the prevailing circumstances.
Develops policies and procedures.
Analyzes and implement plans to improve efficiency and effectiveness.
Assists in coordination, planning, training, and implementation of all
Ensures all agency personnel are properly and appropriately trained for their
individual job functions.
Establishes and complies with all orders, policies, procedures, rules, and
regulations of the MCD.
Follows written and verbal instructions.
Ability to fulfill duties, as necessary, of a telecommunicator.
Performs any other duties as assigned by the Executive Board.
Bachelor’s degree from an accredited university in public safety communications,
emergency management or a related field. Any equivalent combination of
education, experience, and training that provides the required knowledge,
skills, and abilities may be considered.
Several years of increasingly responsible experience in a multi-position,
multi-jurisdictional public safety communication operations position, with three
of those years in a supervisory or administrative capacity.
Required Licenses or Certification:
Possess a current certification as an Emergency Number Professional (ENP) issued
by the National Emergency Number Association (NENA), or current certification as
a Registered Public-Safety Leader (RPL) issued by the Association of
Public-Safety Communications Officials (APCO).
Current Certificate for Emergency Medical Dispatch (EMD).
Certificate of Incident Command System (ICS) training for ICS 100, 200, 300,
400, 700, and 800 must be obtained within 12 months from date of hire.
valid driver’s license and reliable transportation.
A strong candidate will also have experience in the following areas:
Master’s degree in public administration, business administration or related
Current certifications in both ENP and RPL.
Certification from the Center Management Certification Program (CMCP) issued by
the National Emergency Number Association (NENA).
Current certification as a Quality Assurance Evaluator (QAE).
Foreign language skills in Spanish or other desired language.
Requisite knowledge, skill, and/or ability
in the areas listed below:
Fair Labor Standards Act (FLSA)
Family Medical Leave Act (FMLA) events
Illinois Open Meetings Act
Roberts Rules of Order
Administration of labor agreements
Project and Personnel Management
Budget Development and Administration
Long Range Financial Planning
Operations of Equipment, including Computer Aided Dispatch (CAD) Software and
Proficient in the English language including the proper usage, spelling,
punctuation and grammar
Strong interpersonal skills to include; one-on-one, counseling, public speaking,
The physical demands described here are representative of those that must be met
to successfully perform the essential functions of this position.
Must be able to accommodate scheduling demands of managing in a 24 x 7
environment. Must be willing and able to be “on-call” at all times unless
specific times approved by the Executive Board. Is regularly required to sit,
use hands to operate office equipment, including telephone and computer
keyboard, reach with hands and arms, and talk and hear. Frequently is required
to stand and walk. May be required to lift and/or move objects weighing up to
20 pounds, such as books and stacks of records. Specific vision abilities
required by this job include close vision and the ability to adjust focus.
Must be able to work under stressful situations, have good cognitive skills,
maintain work accuracy, and the ability to concentrate on more than one task at
Must have the ability to read and discern visual images on a variety of media
with 20/20 corrected vision. Must hear speech out of both ears in the normal
range of 30 db at 500 to 2000 Hz range. Must be in sound physical health as
determined by a certified licensed physician with no evidence of the use of
Pass a thorough background investigation, psychological exam, medical exam, and
Starting Annual Salary:
$95,000 to $105,000+/- DOQ
MCD offers a competitive benefits package and is an Equal Opportunity Employer.
Candidates should apply no later than March 3, 2017 with a resume, cover
letter and contact information for