Village Managersí Office - Information Technology Division
Position Reports To:
Information Technology Director
I. JOB DUTY SUMMARY
Supports the Police Departmentís computing and information systemís network
operations and procedures. Serves as the primary technical support for the
Police Department. Installs, monitors, troubleshoots and maintains network
hardware and software. Maintains databases and other software applications.
Keeps other Information Technology personnel apprised of system configurations
so that they may provide backup support. Collaborates with other Information
Technology personnel on assigned projects. Provides after-hours technology
support to the Police Department as needed.
II. ESSENTIAL JOB FUNCTIONS
Collaborate with Police Departmentís Administration to ensure the departmentís
technology needs are addressed and resolved. Keep supervisor and other staff
members informed of activities and issues.
Install, configure, test, and maintain hardware and software such as personal
computers, in-car laptops, squad car cameras, building surveillance systems,
building access systems, servers, system software, software applications,
printers, servers, and cabling. Work with vendors to install systems as
applicable. Identify, troubleshoot, and resolve technical issues with
hardware, software, and work processes. Manage, respond, and resolve helpdesk
tickets. Escalate issues to other members of Information Technology staff or
vendor support as needed. Submit vendor warranty claims as needed. Support
other members of Information Technology as needed. Respond to technology
crisis situations, which may be during off-duty hours.
Evaluate department technology, user needs, and system functionality, and
research new technologies for possible implementation. Make recommendations
based on findings.
Collaborate with Police Department Administration in planning and developing
the Police technology budget. Work with vendors to obtain pricing.
Ensure compliance with CJIS (Criminal Justice Information Authority) security
requirements for all applicable systems.
Ensure server backups are performed regularly. Participate with the
development and use of disaster recovery procedures.
Manage user accounts and system access.
Maintain inventories of all system hardware. Ensure compliance with vendor
Conduct training for Police staff on Information Technology systems.
Create and update technical documentation on computer systems and their
Implement defined standards, policies, and procedures related to computer use,
support, security, and backup.
Participate in Police Department technology meetings as assigned.
Attend liaison meetings with Northwest Central Dispatch Service as assigned.
Attend technology seminars and training classes.
Perform other duties as required or assigned.
III. BASIC QUALIFICATIONS Ė
EXPERIENCE AND KNOWLEDGE
Commitment to excellence in customer service.
Demonstrated knowledge of Microsoft and Adobe desktop products, including word
processing, spreadsheets, database, and graphics applications.
Demonstrated proficiency with Microsoft Active Directory, Group Policy, VMware,
Microsoft SQL, Microsoft Access, Microsoft IIS, Symantec Anti-virus, and
Ability to provide basic physical maintenance of computer systems and
peripherals and network infrastructure.
Knowledge of IDNetworksí IDDispatch (CAD) and IDRecords (RMS), Panasonic
Arbitrator, LEADS, BEAST Property, Lynx Enterprise Photo Manager, LiveScan,
IClear, and Laserfiche a plus.
Knowledge of CJIS security requirements a plus.
Considerable knowledge of troubleshooting methodology; ability to use
troubleshooting skills quickly and effectively.
Ability to learn new technology quickly.
Ability to effectively communicate technical resolutions to users in laymanís
Ability to work effectively on a team.
IV. EDUCATION AND TRAINING
Completion of Bachelor's degree from an accredited college or university with
major course work in computer science or a closely related field preferred.
Two or more years of progressively responsible experience in network
administration, database administration, and user support.
Experience working with law enforcement systems preferred.
V. WORKING CONDITIONS
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job, the employee is frequently required to
sit, talk and hear. The employee is also required to stand; walk; use hands and
fingers to feel, handle, or operate objects, controls, or tools; reach with
hands and arms; climb small ladders and balance; stoop, kneel, crouch, and
crawl; and maneuvering in vehicles to work on technical equipment. The employee
must occasionally lift and/or move more than 50 pounds. Specific vision
abilities required by this job include close vision, distance vision, peripheral
vision, depth perception, and the ability to adjust focus.
VI. CERTIFICATES, LICENSES, REGISTRATIONS
Valid Illinois Driverís License
The job description does not constitute an employment agreement between the
employer and employee and is subject to change by the employer as the needs of
the employer and requirements of the job change.