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Emergency Communications Operations Manager

Libertyville, Illinois

 

 

Lake County Sheriff Communications

North Milwaukee Avenue

Libertyville, IL 60048

Phone: 847-377-2700

Fax: 847-625-7410

E-mail: resume@co.lake.il.us   

Website: www.co.lake.il.us  
 

Salary: $53,024 - $66,560   

Population: 644,356

Sworn Officers: 226

Application Deadline: NA

 

 

 

 

HOURS
 

1st shift:

6:00 a.m. - 3:00 p.m.


2nd shift:

2:00 p.m. - 11:00 p.m.


3rd shift:

10:00 p.m. - 7:00 a.m.
 

Permanent shift not assigned
 



DESCRIPTION OF DUTIES:
 

Under the Director of Emergency Communications performs work of unusual or considerable difficulty while managing the overall operation of the Emergency 911 Communications Center. 

 

Reviews, monitors, evaluates, coaches and counsels on employees’ job performance with minimal guidelines or review by the Director. Monitors performance, completes employee evaluations, coordinates and conducts various training programs for communications personnel. Recommends disciplinary action and determines a course of action during crisis situations and applies sound judgment to broad policy or procedural guidelines.
 


DESIRED KNOWLEDGE, SKILLS AND ABILITIES:
 

Manager must possess considerable knowledge of Emergency 911 Dispatch operations, law enforcement practices, Fire, Emergency Medical Dispatch, and call handling skills. Good working knowledge of all equipment, streets and prominent locations.

 

Considerable knowledge of LEADS/NCIC, FCC and EMD protocols and procedures. Considerable ability to think clearly and act quickly in emergency situations, work well under pressure and deal with stressful situations. Ability to gather, organize, translate and process information from various sources. Ability to hear with background noise. Considerable ability to draw reasonable and logical conclusions from information which is dissimilar.

 

Working ability to exercise effective interpersonal skills and considerable ability to lead team members in  a positive and productive manner. Ability to insure that communication and specialized equipment are functioning properly and ability to take remedial steps to insure continuous service to the public until the problem can be fixed. Ability to communicate well in written and verbal form.
 

        
SUGGESTED TRAINING AND EXPERIENCE:

  • Completion of a minimum of two years of college. 

  • A minimum of five (5) years in law enforcement, or public administration.

  • A minimum of five (5) years in public safety (police, fire, EMS and EMD) dispatching duties which include telephone, complaint taking duties utilizing multi-position computer-aided dispatch and Enhanced 9-1-1- Center.

  • Experience in supervising other employees in this environment or an equivalent combination of training and experience which provides the required knowledge, skills and abilities of this position.

  • Possession of or ability to obtain LEADS and EMD certifications.
     

 


TO APPLY:

 

Please submit application to:

 

Department of Human Resources

18 North County Street, 7th Floor

Waukegan, Illinois 

 

 

For information contact:

 

Call:

 

(847) 377-2700

 

OR

 

Fax:

 

(847) 625-7410

 

 

Due to the expected volume of applications, we hope you will understand that we will respond only to those who will be interviewed.


NOTE: APPLICATIONS WILL BE ACCEPTED UNTIL THE POSITION IS FILLED.
 

 


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2200   11/9/05-1/16/06