Emergency Communications Operations Manager
Lake County Sheriff Communications
North Milwaukee Avenue
Libertyville, IL 60048
Salary: $53,024 - $66,560
Sworn Officers: 226
Application Deadline: NA
6:00 a.m. - 3:00 p.m.
2:00 p.m. - 11:00 p.m.
10:00 p.m. - 7:00 a.m.
Permanent shift not assigned
Under the Director of Emergency Communications performs work of unusual or considerable difficulty while managing the overall operation of the Emergency 911 Communications Center.
Reviews, monitors, evaluates, coaches and counsels on employees’ job performance
with minimal guidelines or review by the Director. Monitors performance,
completes employee evaluations, coordinates and conducts various training
programs for communications personnel. Recommends disciplinary action and
determines a course of action during crisis situations and applies sound
judgment to broad policy or procedural guidelines.
Manager must possess considerable knowledge of Emergency 911 Dispatch operations, law enforcement practices, Fire, Emergency Medical Dispatch, and call handling skills. Good working knowledge of all equipment, streets and prominent locations.
Considerable knowledge of LEADS/NCIC, FCC and EMD protocols and procedures. Considerable ability to think clearly and act quickly in emergency situations, work well under pressure and deal with stressful situations. Ability to gather, organize, translate and process information from various sources. Ability to hear with background noise. Considerable ability to draw reasonable and logical conclusions from information which is dissimilar.
Working ability to exercise effective interpersonal skills and considerable
ability to lead team members in a positive and productive manner. Ability to
insure that communication and specialized equipment are functioning properly and
ability to take remedial steps to insure continuous service to the public until
the problem can be fixed. Ability to communicate well in written and verbal
Please submit application to:
Department of Human Resources
18 North County Street, 7th Floor
For information contact:
Due to the expected volume of applications, we hope you will understand that we will respond only to those who will be interviewed.
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