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HOURS
 

1st shift:

6:30 a.m. - 2:30 p.m.

2nd shift:

2:30 p.m. - 10:30 p.m.

3rd shift:

10:30 p.m. - 6:30 a.m.
 

Permanent shift not assigned
 

DESCRIPTION OF DUTIES:

Under the Director of Emergency Communications performs work of unusual or considerable difficulty while managing the overall operation of the Emergency 911 Communications Center. 

Reviews, monitors, evaluates, coaches and counsels on employees' job performance with minimal guidelines or review by the Director. Monitors performance, completes employee evaluations, coordinates and conducts various training programs for communications personnel. Recommends disciplinary action and determines a course of action during crisis situations and applies sound
judgment to broad policy or procedural guidelines.
 

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

Manager must possess considerable knowledge of Emergency 911 Dispatch operations, law enforcement practices, Fire, Emergency Medical Dispatch, and call handling skills. Good working knowledge of all equipment, streets and prominent locations. Considerable knowledge of LEADS/NCIC, FCC and EMD protocols and procedures.

Considerable ability to think clearly and act quickly in emergency situations, work well under pressure and deal with stressful situations. Ability to gather, organize, translate and process information from various sources. Ability to hear with background noise. Considerable ability to draw reasonable and logical conclusions from information which is dissimilar.

Working ability to exercise effective interpersonal skills and considerable ability to lead team members in a positive and productive manner. Ability to insure that communication and specialized equipment are functioning properly and ability to take remedial steps to insure continuous service to the public until the problem can be fixed. Ability to communicate well in written and verbal form. 

SUGGESTED TRAINING AND EXPERIENCE:
 

Some college level training in supervisory and management practices, law enforcement, or public administration.

A minimum of five (5) years in law enforcement, or public administration.

A minimum of five (5) years in public safety (police, fire, EMS and EMD) dispatching duties which include telephone, complaint taking duties utilizing

multi-position computer-aided dispatch and Enhanced 9-1-1- Center.

Experience in supervising other employees in this environment or an equivalent combination of training and experience which provides the required knowledge, skills and abilities of this position.
 

TO APPLY:

Please submit application to:

Department of Human Resources

18 North County Street, 7th Floor

Waukegan, Illinois

For information contact:

Call:

(847) 377-2700

OR

Fax:

(847) 625-7410

Due to the expected volume of applications, we hope you will understand

that we will respond only to those who will be interviewed.

 

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1579   3/10/05-5/10/05