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Administrative Service Officer (Weekend)

Hoffman Estates, Illinois

 

 

Village of Hoffman Estates

1900 Hassell Road

Hoffman Estates, IL 60169

Phone: 847-781-2690

Fax: 847-781-2699

E-mail: applyhrm@hoffmanestates.org

Website: www.hoffmanestates.org/employment

 

Salary: $19.64/hour

Population: 52,000

Sworn Officers: 114

Application Deadline: 7/31/16

 

 

 

 

POSITION SUMMARY:


This part-time civilian position performs day-to-day operations at police department’s front desk, including considerable contact with the public, both in-person and on the phone.  Position involves administrative, clerical and technical duties, with primary emphasis on customer service. Position has considerable contact with Village residents and the general public. 
 


HOURS AND SCHEDULE:


8 - 16 hours per weekend

 

Eight hour shifts available on Saturdays and Sundays, including any holidays that fall on the weekend.


Shifts are:

 

5:30 a.m. - 1:30 p.m.

1:30 p.m. – 9:30 p.m.

9:30 p.m. - 5:30 a.m.


Newly hired part-time front desk staff will bid for preferred schedule.

 


REQUIRED COMPETENCIES:

  • Communicate effectively verbally and in writing.

  • Read, write, speak, and comprehend the English language.

  • Keyboarding skill of 6,000 keystrokes per hour corrected

  • Work under pressure and/or with frequent interruptions.

  • Learn complex procedures, memorize location of streets, and learn Village geography.

  • Maintaining composure when receiving distressed or confused verbal communications.


ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Answers incoming calls and monitors radios, computer monitors and printers simultaneously.  Gathers information to transmit or relay and prioritizes calls based on established guidelines.

  • Greet visitors coming into the Police Dept., answers inquiries from the general public, other agencies and employees.

  • Maintains computerized logs and files.

  • Monitors individuals in holding cells, front lobby, security garage and other secure locations for proper conduct, safety, medical or other needs.

  • Provides staff support to officers by running and collecting data on arrestees, making notifications and confirming warrants and LEADS information.

  • Must be able to maintain professionalism and multi-task in a fast paced environment.


EDUCATION, EXPERIENCE AND COMPUTER SKILLS:

  • High School diploma or general education degree (GED)

  • Civilian police experience or training preferred, but not required.

  • Keyboarding skill of 6,000 keystrokes per hour corrected.

  • Knowledge of LEADS and ID Networks RMS a plus.


FOREIGN LANGUAGE SKILLS:

 

Fluency in a foreign language is preferred.
 


BENEFITS:

 

No benefits provided.
 


SELECTION PROCEDURE:

 

Alpha/numeric data test, customer service skills evaluation, and interview.


All positions require a pre-employment Village-paid background investigation and drug screen.
 


TO APPLY:


Submit a completed employment application to:
(Resume may also be included with application)


Village of Hoffman Estates
Human Resources Management

1900 Hassell Road

Hoffman Estates, IL  60169

(847) 781-2699 fax

applyhrm@hoffmanestates.org

 

 


The Village of Hoffman Estates is an Equal Opportunity Employer and complies with all applicable Federal, State and local laws regarding employment.

 

 

 

 

 

 

 

 

 


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1715   6/30/16-7/31/16