This part-time civilian position performs day-to-day operations at police
department’s front desk, including considerable contact with the public, both
in-person and on the phone. Position involves administrative, clerical and
technical duties, with primary emphasis on customer service. Position has
considerable contact with Village residents and the general public.
HOURS AND SCHEDULE:
8 - 16 hours per weekend
Eight hour shifts available on Saturdays and Sundays, including any holidays
that fall on the weekend.
5:30 a.m. - 1:30 p.m.
1:30 p.m. – 9:30 p.m.
9:30 p.m. - 5:30 a.m.
Newly hired part-time front desk staff will bid for preferred schedule.
effectively verbally and in writing.
speak, and comprehend the English language.
skill of 6,000 keystrokes per hour corrected
pressure and/or with frequent interruptions.
procedures, memorize location of streets, and learn Village geography.
composure when receiving distressed or confused verbal communications.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
calls and monitors radios, computer monitors and printers simultaneously.
Gathers information to transmit or relay and prioritizes calls based on
coming into the Police Dept., answers inquiries from the general public, other
agencies and employees.
computerized logs and files.
individuals in holding cells, front lobby, security garage and other secure
locations for proper conduct, safety, medical or other needs.
support to officers by running and collecting data on arrestees, making
notifications and confirming warrants and LEADS information.
Must be able to
maintain professionalism and multi-task in a fast paced environment.
EDUCATION, EXPERIENCE AND COMPUTER SKILLS:
diploma or general education degree (GED)
experience or training preferred, but not required.
skill of 6,000 keystrokes per hour corrected.
LEADS and ID Networks RMS a plus.
FOREIGN LANGUAGE SKILLS:
Fluency in a foreign language is preferred.
No benefits provided.
Alpha/numeric data test, customer service skills evaluation, and interview.
All positions require a pre-employment Village-paid background investigation and
Submit a completed employment application to:
(Resume may also be included with application)
Village of Hoffman Estates
Human Resources Management