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Telecommunicator

Highland Park, Illinois

 

 

City of Highland Park

1707 St. Johns Avenue

Highland Park, IL 60035

 

Phone: 847-926-1005

Fax: 847-433-2940

E-mail: HR@cityhpil.com

Website: www.cityhpil.com

 

 

Salary:

 

$21.75/hour

 

Application Deadline: 8/28/13

 

 

 

CITY OF HIGHLAND PARK

invites applications for the position of:

Telecommunicator

 

 

DESCRIPTION OF PRIMARY PURPOSE:

 

To answer emergency and non-emergency phone calls and dispatch public safety units to call for service.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers and processes emergency and non-emergency phone calls in a prompt and courteous manner.

  • Initiates computer aided dispatch (CAD) calls for service in a timely manner.

  • Assigns and dispatches appropriate police, fire, EMS and City units to calls for service and provides Emergency Medical Dispatch (EMD).

  • Monitors the status of beat assignments of each on-duty unit, to enable efficient assignments of calls and to help assure the safety of personnel.

  • Performs entries and queries into local, state and federal databases.

  • Maintains and ensures a high level of confidentiality with regard to information obtained.

  • Handles walk-in requests for service in a prompt and courteous manner.

  • Maintains multiple logs including: tow rotation, animal pound, vacant house, arrest warrants, etc.

  • Answers and processes phone calls for other City services after hours and on weekends and holidays.

  • Takes accurate telephone messages or allows callers to access voice mail for personnel who are unavailable or not on duty.

  • Performs routine checks of prisoners in custody.

  • Monitors the alarm board, building security and camera system, train station camera system and other similar systems.

 

MARGINAL FUNCTIONS:

  • Performs other related job duties or responsibilities as requested or required, whether or not specifically mentioned in this job description.

 

EDUCATION AND EXPERIENCE:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Education:

 

Possess a High School Diploma or equivalent

 

Experience:

 

None required

 

Certification or License:

 

The following certifications or licenses must be obtained within 90 days of date of hire in order to successfully complete training: Cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED); Law Enforcement Agencies Data System (LEADS); and Emergency Medical Dispatch (EMD). (The time frame may be extended by the Department to accommodate class scheduling.) All certifications must be maintained during employment.

 

 

REQUIRED KNOWLEDGE, SKILLS AND PROFICIENCIES:

 

Good knowledge of customer service; good knowledge of basic software applications including word processing; some knowledge (or the ability to learn and retain knowledge) of federal, state and local federal laws, statutes and regulations defining criminal activity; some knowledge (or ability to learn and retain knowledge) of Law Enforcement Agencies Data System (LEADS) and National Crime Information Center (NCIC) rules and regulations and capabilities.

 

Considerable skill in remaining calm during emergency and non-emergency situations; considerable skill in providing excellent customer service; considerable skill in multi-tasking to handle multiple phones, radio, and other required tasks; considerable skill in maintaining strict confidentiality with regard to information obtained; working skill in establishing and maintaining effective working relationships; working skill in following written and oral instructions; working skill in operating a personal computer and other office machines at an intermediate to advanced level; working skill in utilizing simple word processing functions and other software applications.

 

Ability to accurately enter data utilizing a PC or other device with proficiency; ability to develop a working knowledge of geographical and jurisdictional areas surrounding the City; ability to hear sufficient to make fine discriminations in sound and to receive and understand detailed information through oral communication in person, via telephone and via radio in the presence of a high level of background noise; ability to work in a shift environment with changing hours of work and to work mandatory overtime; ability to acquire the knowledge of fundamental and recurring dispatching tasks that are routine in nature; ability to read, write and comprehend the English language and to communicate clearly and distinctly.

 

 

SUPPLEMENTAL INFORMATION:

 

Work Environment:

 

Position involves regular and irregular shift work and shift rotations necessary to provide public safety communications services 24 hours/day, 7 days/week, 52 weeks/year including weekends and holidays. Typical work shifts are 8 hours in duration, but may be extended in the event of emergency, disaster, staffing shortage, workload or work in progress.

 

Bloodborne Pathogens:

 

When trained, telecommunicators may perform prisoner searches when sworn officers of the same sex are not available.

 

Tools and Equipment Used:

 

Equipment used includes, but is not limited to: multiple computers and monitors, computer aided dispatch (CAD) and records management software (RMS), multi-line phone system, TDD/TTY system, multi-frequency radio system, fax machine, copy machine, building camera systems, reverse communications software, emergency alerting siren, weather radar, standard uniform, and Microsoft Office products.

 

Physical Demands:

 

While performing the duties of this job, the employee is required to sit; stand; walk; hear; talk; see; use hand and arms to reach and grasp objects and operate controls. Sit and remain alert for prolonged periods of time. Emotional and psychological stability is needed to: accept constructive criticism; effectively communicate and interact positively with fellow employees and citizens; tolerate and function effectively under periods of high stress; act quickly, calmly and decisively in emergencies.

 

 

SELECTION PROCESS:

  • All applications will be reviewed and evaluated for relevant experience and qualifications, employment history, and job skills.

  • A preliminary check for criminal record will be conducted.

  • Qualified candidates will be scheduled for skills test(s) to measure entry-level Telecommunicator skills.

  • The top candidates will be scheduled for an interview.

  • Candidates may be scheduled for a mandatory orientation to the communications center for a period of no more than 4 hours.

 

APPLICATIONS MAY BE FILED ONLINE AT:

 

www.cityhpil.com

 

 

OUR OFFICE IS LOCATED AT:

 

1707 St. Johns Avenue

Highland Park, IL 60035

847-926-1005

HR@cityhpil.com

 

 

 

An Equal Opportunity Employer

 

 

 

 

 

 

 

 

 

 


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1652   8/7/13-8/28/13