Service Desk Officer II
Evanston Police Department
1454 Elmwood Avenue
Evanston, IL 60201
Salary: $20.34 - $28.71/hour*
Sworn Officers: 156
Application Deadline: 11/30/15
*Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for the range.
***We hope to conduct the mandatory testing during the second or third week of December 2015. Soon after the closing date you will receive notification via e-mail regarding your assigned date and time for the test.***
NATURE OF WORK:
This position provides the first-line non-emergency response to citizens requesting information or service from the Police Department. Employees greet visitors to the Police Station, answer questions, provide a variety of services to citizens and to sworn police officials; assist sworn members of the department in performing their tasks and assignments by relieving them of tasks not requiring a sworn officer; responsible for monitoring prisoners in department lock-up; use a variety of computerized systems to answer questions, provide information, generate reports, and maintain records; explain and interpret general departmental policies to inquirers either in person or on the phone; provide support services to field units. Employees must utilize excellent communication skills, written, verbal and listening skills in order to determine the appropriate manner in which to respond to a call; must be tactful yet firm in enforcing appropriate departmental policies and procedures. Employees must possess excellent customer services skills and appropriate telephone etiquette. This position works permanent shifts (midnights, days, afternoons), which will include rotating days offs, weekends and holidays, is uniformed, and may be subject to voluntary and mandatory overtime as dictated by the supervisor.
(Specific assignment will include some or all of the following):
MINIMUM REQUIREMENTS OF WORK:
PHYSICAL REQUIREMENTS OF WORK:
Medium work, exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Work is mainly indoors, with protection from weather changes although not from temperature changes. Ability to walk up and down up to three flights of stairs.
Equipment Used: Including, but not limited to, uniforms, tape recorders, charts, diagrams, federal, state and local statute books, reference books, camera, radio, telephone equipment, maps, personal computer and software including word processing, spreadsheet and data base programs, calculator, fax machine, and cellular phone.
NECESSARY SPECIAL REQUIREMENTS:
Work is performed under the general direction of a supervisor. The employee is responsible for completing work according to Departmental and City work rules and safety regulations. Work is reviewed through ongoing observation, written and verbal communications, meetings and feedback from the supervisor and from other department employees. Guidance is provided through rules and regulations, policies and procedures, Personnel Rules and FOP contract. Additional guidance is provided through state statutes, City ordinances and standard operating procedures. Work is evaluated at least annually for quality of tasks, adherence to work rules, and performance in accordance with classification standard.
This position is consistently and continuously interacting with members of the public, sworn officers, other city employees, and visitors to the police station. The employee also interacts with prisoners, persons detained, and other irate, emotional and irrational persons.
TYPE OF ELIGIBILITY LIST:
LIFE OF ELIGIBILITY LIST:
To apply for this position, please apply online at:
on or before the closing date
Only online applications will be considered.
Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.
The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact the Facilities Management Office at 847-866-2916 (voice) or 847-448-8052 (TTY).
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