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Public Safety Telecommunicator

Elgin, Illinois


City of Elgin

150 Dexter Court

Elgin, IL 60120

Phone: 847-931-6049

Fax: 847-931-5906




Starting Salary: $53,601

Population: 110,000

Sworn Officers: 180

Application Deadline: 11/3/16




Do you want an exciting career in Public Safety? Then being a Public Safety Telecommunicator is the exciting career you are looking for.

The City of Elgin, Illinois seeks highly qualified Public Safety Telecommunicator candidates. Founded in 1836 and located 35 miles northwest of Chicago, Elgin is proud of its diversity in demographics and culture. From its revitalized downtown area, including the award-winning Riverwalk and the Hemmens Cultural Center, to its many comfortable neighborhoods, four historic districts, 1,600 acre parks system and extensive regional recreational assets, Elgin offers a unique quality of life, whether one is interested in city or suburban living. Elgin's motto, "The City in the Suburbs", embodies a celebration of Elgin's past, enjoyment of the present, and the promise of Elgin's future.
Elgin operates under the council-manager form of government, which was adopted in Elgin in 1954.  The City has approximately 640 Full Time Employees and a $275 million budget.  The City Council has established eight priorities that guide city operations and policies:  Diverse Workforce, Financial Stewardship, Economic Development, Education and Workforce Development, Image and Engagement, Neighborhoods and Public Safety.

Public Safety Telecommunicators perform the full range of dispatching public safety personnel and equipment during an emergency situation.  Public Safety Telecommunicator receive routine and emergency calls and transmit/receive messages via radio, 9-1-1 emergency phone lines and various computer systems.

The Emergency Communications Center operates on a 7-day, 24-hour schedule basis and if selected you will work a variety of shifts along with an opportunity for overtime.

Functions of the position include:

  • Answers incoming 911 and non-emergency phone calls and takes appropriate action to handle call.

  • Dispatches appropriate emergency police, fire, and rescue units to calls for service, prioritizing each incident, and under varied conditions using standard operating procedures

  • Monitors the status of all committed fire, police, and rescue units and provide supplemental information to units as it becomes available and/or necessary

  • Monitors, receives, enters and makes inquiries utilizing various sophisticated public safety computer systems for a variety law enforcement and fire related information

  • Completes Computer Aided Dispatch terminal entry on incidents, alarms, or calls for service

  • Handles emergency medical requests utilizing an emergency medical dispatch protocol computer system

  • Monitors citywide talk group after hours to respond to incoming transmissions from field personnel

  • Handles incoming alarms and monitors the emergency system frequency

  • Processes and handles all calls to certain agencies regarding disaster situations or hazardous material incidents

Requirements for the position:

Candidates must meet and submit the following required  documentation by the application deadline of November 3, 2016:

  • Must attach a copy of your high school diploma or G.E.D to your application

  • Schedule and satisfactorily pass the written test

  • Be able to satisfactorily pass a background investigation to determine suitability for the position. Investigation includes a criminal history record check.

  • Be able to satisfactorily pass a drug screen test and hearing test

  • Be able to satisfactorily pass a psychological examination

You must also apply on the city of Elgin website to be considered for the position.










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3050   10/12/16-11/3/16