closely with the emergency communications director and deputy director and
ensures the directors are informed of all personnel and operational matters.
Position supervises and mentors subordinate personnel.
811, C Management
Emergency Communications Deputy Director
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
Perform the functions of a Telecommunicator I and II; refer to
job description for said positions.
Exercise independent management of shift operations in order
to ensure efficient and appropriate handling and dispatch of 911 emergency and
non-emergency calls for police, fire, and paramedic services.
Ensure respectful and courteous treatment of the public.
Provide direction, supervision, and counseling to subordinates
using independent judgment; ensures compliance to city and department policy.
Coordinate and assign individual job tasks and areas of
responsibility to subordinates.
Investigate and take appropriate action in regard to
complaints against emergency communications personnel, operational or
Make recommendations regarding discipline to the deputy
Report any serious incidents affecting the Emergency
Communications Center operations or personnel to the deputy director.
Temporarily assume the responsibilities of the deputy
director, if assigned.
Maintain a liaison with communications, police, and fire
department supervisors for the exchange of information and operational problem
Foster good working relationships between the Emergency
Communications Center personnel, as well as personnel assigned to other
Recommend commendations and recognition of subordinate
employees for exemplary performance.
Complete daily work assignments and tasks, as assigned by the
Coordinate and prioritize planned work assignments as
unplanned situations/problems arise.
Make recordings of telephone and radio traffic for use as
evidence in court proceedings, internal investigations, and citizen
Prepare assignments and schedules.
Ensure the accurate and timely completion of payroll
Conduct shift change briefings with off-going shift
supervisors and oncoming communications personnel.
Ensure adequate personnel coverage for oncoming shifts.
Prepare annual performance evaluations of subordinate
Prepare reports and correspondence related to shift
activities, operational issues, personnel matters, and special assignments.
If designated as the training supervisor, the following duties
Assess, develop, and administer training opportunities for
all communications personnel.
Work closely with the department training officer to
facilitate training needs.
Develop, revise, and maintain the communication's training
curriculum for newly hired communications trainees.
Monitor progress of communications trainees, to include a
review of daily evaluations.
Determine trainee's training officers and shift assignments.
Assist the training supervisor in providing training to
Perform such other duties as may be required by state law,
city ordinance, and department policy, or as may be assigned by competent
This list of functions is not meant to be construed as being
all inclusive. Duties may occasionally be deleted or additional duties may be
assigned permanently or temporarily, in order to accomplish departmental and
Thorough knowledge of the methods of operating the
Thorough knowledge of radio and teletype procedures
Thorough knowledge of the geography of the city and location
of important buildings
Ability to type at a reasonable rate of speed
Extensive and demonstrative knowledge of the use and
application of MS Office Suite and electronic mail systems
Ability to speak distinctly
Ability to operate all communications equipment; ability to
solve problems within scope of responsibility
Ability to deal courteously with the general public under
Ability to supervise the work of communications personnel
Ability to establish and maintain effective working relationships with
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from high
school supplemented by specialized telecommunications training and considerable
experience as a Communications Operator.
"It is the policy of the Elgin Police Department to develop, support and
advance the skills, knowledge and abilities of all employees through training,"
Standard Operating Procedure 33.1 Training. It is understood that budgetary
conditions and class availability will determine when an employee receives the
training outlined below.
APCO International Communications Center Supervisor