The Human Resources Division of the Village of Addison, Illinois is accepting
applications to fill two (2) vacancies in the at-will, FLSA non-exempt
position of Part-time 9-1-1 Dispatcher – Police/Fire in the Addison Consolidated
Dispatch Center. Dispatchers are assigned to answer all 9-1-1, 7-digit emergency
and non-emergency calls for the Villages of Addison, Bensenville, Bloomingdale,
Glendale Heights, Itasca, Wood Dale, Westmont, the DuPage County Forest Preserve
and the Pleasantview and Tri-State Fire Protection Districts. The number of
hours and days of the week the Part-time Dispatcher will be expected to work
will vary. The employee will be expected to be flexible on a weekly basis.
The primary responsibility of the Part-time Dispatcher – Police/Fire will
involve, but not be limited to, the following:
Answering 911 emergency, non-emergency, in-house, fire department ring-down
lines for the
Village of Addison and member agencies; determine if a 911 call is for medical
or fire, dispatch
the proper units or transfer call to the appropriate agency.
Checking the accuracy of ANI/ALI information from the enhanced 911 and
forwarding any corrections to AT&T via ETSB.
Gathering information on calls for service and entering that information into
the CAD system (computer-aided dispatch); determine the appropriate action of
each call for service, such as the priority of the call and amount of units sent
on a particular call using standard operating procedures and officer safety
Providing EMD (Emergency Medical Dispatch) protocols when necessary.
Fire Dispatchers will operate all voice radio systems and tone paging equipment,
apply the proper codes, dispositions to each call for service, and dispatch the
proper apparatus. They will enter information into the CAD system, relay
information, and handle inquiries via voice or Mobile Data Computers.
Fire Dispatchers will be responsible to perform MABAS Division 10 procedures.
Monitoring multiple talk groups and frequencies within the EDIRS Radio System.
Must be familiar with map, jurisdiction, boundaries and landmarks within the
Village of Addison and member agencies; handle notifications and requests to and
from other law enforcement agencies, fire departments and protection districts,
hospitals, coroners, public works, social services and utility companies.
Receiving notification and maintaining out-of-service/in service fire alarm logs
for member agencies.
Monitor the alarms located in the Village of Addison and member agencies.
Utilize a variety of software including: CAD, Phone System, MDC, GIS, A.C.D.C
Portal, LS7000 Alarm Monitoring, and remote camera systems.
Accessing confidential lists of businesses, schools, churches, and property
are also responsible for notifying such persons in the event of an emergency;
agency and maintain database of vehicles towed due to accidents, arrests,
disabled vehicles or
Performs duties in strict accordance with the Department/division SOP/safety
manual and expected to report any hazards and observed infractions immediately
to the supervisor; may serve on departmental safety committee.
Must wear all required safety equipment (i.e., gloves, ear plugs, etc.) for the
duty at hand according to department, equipment and regulatory specifications;
report near miss accidents; comply with proper P.P.E. usage and follow required
JSA’s; attend all required Village and department training; perform vehicle and
work area evaluations according to department specifications and as required on
a daily basis; initiate training topics or issues as needed.
All applicants must meet the following minimum requirements to be an eligible
candidate for this position:
Possess a High School Diploma or G.E.D Equivalent;
Ability to pass a written examination, a full police background investigation,
psychological and physical examination, drug, hearing and vision screenings and
a personal interview;
Conduct a ride-a-long with members of the Addison Police Department;
able to sit at the Addison Consolidated Dispatch Center Radio Room and observe
the operations of the Center, as required by the Village;
Ability to work nights, weekends, and holidays, along with any
expected/unexpected overtime that may be mandatory;
Schedule flexibility and multi-tasking skills in a stressful environment are
Must also be capable of obtaining CPR and Emergency Medical Dispatching-related
certifications and maintain those certifications on an annual basis within a
time-frame established by the Village of Addison after hire.
Beneficial, But Not Required, Qualifications Include:
Possession of two (2) years of experience in Emergency Service or other related
fields as a Dispatcher preferred;
Possess a valid Class D Illinois Driver’s License, free of incidence which may
result in license suspension or revocation and certification;
Full Access LEADS (Law Enforcement Agency Data System) Certification;
Experience with computer-based, multi-line telephone equipment;
Possess CPR and Emergency Medical Dispatching related certifications.
Physical Skills and Abilities Required:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to
use hands to finger, handle, or feel objects such as computer equipment, a
radio, tools, or controls; and talk or hear on the phone, radio or in person.
The employee sits for extended periods of time without getting up. The employee
is required to reach with hands and arms. The employee must frequently lift,
push, pull and/or move up to 20 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.
The employee must be available and present for work as scheduled; be available
for call-out 24 hours a day, 7 days a week; and perform all functions of the job
safely and efficiently at all times in compliance with all safety regulations
and policies for the safety and welfare of the employee, co-workers, and the
public. Must be able to attend and participate in job-related meetings,
seminars, and continuous education courses. Must be able to pass psychological,
physical and/or other examinations as required.
Work Environment Factors:
Ability to work under generally safe and comfortable conditions where exposure
to environmental factors may cause discomfort and poses a limited risk of
injury. However, environment is occasionally stressful depending on the volume
and type of calls into the Center. The noise level in the work environment is
usually low to occasionally, moderately loud.
Requires the ability to recognize and identify similarities or differences
between characteristics of colors, shapes and sounds associated with job-related
objects, materials and tasks.
Ability to provide necessary 24/7 public safety, this position involves shift
work; rotations, and unexpected overtime. Dispatchers may be required to report
for duty when unexpected emergencies occur or to fill in shift shortages.
The starting hourly rate for all positions is $28.29.
Required test and screenings:
The candidate selection process consists of: a review of the candidate’s past
work experience/skills and a personal interview. Successful candidates must
successfully pass all required screenings and tests administered, when
applicable, in order to be a candidate for this position. However, passing all
required screenings/tests and completing a personal interview does not guarantee
hire by the Village, as the ultimate decision to hire anyone is at the sole
discretion of the Village of Addison.
IMPORTANT NOTICE – SUBMISSION OF APPLICATION:
Applications can be obtained at:
Village Hall either in the Administration Department, Room 2100