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Dispatcher-Police/Fire (Part-Time)

Addison, Illinois



Village of Addison

1 Friendship Plaza

Addison, IL 60101

Phone: 630-693-7504

Fax: 630-693-7505





Salary: $27.60 - $38.21/hour


Application Deadline: 12/9/16







Summary of Position and Duties:

The Human Resources Division of the Village of Addison, Illinois is accepting applications to fill six (6) vacancies in the at-will, FLSA non-exempt position of Part-time 9-1-1 Dispatcher – Police/Fire in the Addison Consolidated Dispatch Center. Dispatchers are assigned to answer all 9-1-1, 7-digit emergency and non-emergency calls for the Villages of Addison, Bensenville, Bloomingdale, Glendale Heights, Itasca, the DuPage County Forest Preserve and the Plesantview and Tri-State Fire Protection Districts. Future expansion in the number of jurisdictions this dispatch center will handle is likely. The number of hours and days of the week the Part-time Dispatcher will be expected to work will vary and have yet to be determined. The employee will be expected to be flexible on a weekly basis.



The primary responsibility of the Part-time Dispatcher – Police/Fire will involve, but not be limited to, the following:

  • Answering 911 emergency, non-emergency, in-house, fire department ring-down lines for the  
    Village of Addison and member agencies; determine if a 911 call is for medical or fire, dispatch 
    the proper units or transfer call to the appropriate agency. 

  • Checking the accuracy of ANI/ALI information from the enhanced 911 and forwarding any corrections to AT&T via ETSB.

  • Gathering information on calls for service and entering that information into the CAD system (computer-aided dispatch); determine the appropriate action of each call for service, such as the priority of the call and amount of units sent on a particular call using standard operating procedures and officer safety considerations.

  • Providing EMD (Emergency Medical Dispatch) protocols when necessary.

  • Fire Dispatchers will operate all voice radio systems and tone paging equipment, apply the proper codes, dispositions to each call for service, and dispatch the proper apparatus.  They will enter information into the CAD system, relay information, and handle inquiries via voice or Mobile Data Computers.

  • Fire Dispatchers will be responsible perform MABAS Division 10 procedures. 

  • Monitoring multiple talk groups and frequencies within the EDIRS Radio System.

  • Must be familiar with map, jurisdiction, boundaries and landmarks within the Village of Addison and member agencies; handle notifications and requests to and from other law enforcement agencies, fire departments and protection districts, hospitals, coroners, public works, social services and utility companies.

  • Receiving notification and maintaining out-of-service/in service fire alarm logs for member agencies.

  • Monitor the alarms located in the Village of Addison and member agencies.

  • Utilize a variety of software including: CAD, Phone System, MDC, GIS, A.C.D.C Portal, LS7000 Alarm Monitoring, and remote camera systems.

  • Accessing confidential lists of businesses, schools, churches, and property owners. Dispatchers are also responsible for notifying such persons in the event of an emergency; contacting towing agency and maintain database of vehicles towed due to accidents, arrests, disabled vehicles or 
    abandoned autos.

  • Performs duties in strict accordance with the Department/division SOP/safety manual and expected to report any hazards and observed infractions immediately to the supervisor; may serve on departmental safety committee.

  • Must wear all required safety equipment (i.e., gloves, ear plugs, etc.) for the duty at hand according to department, equipment and regulatory specifications; report near miss accidents; comply with proper P.P.E. usage and follow required JSA’s; attend all required Village and department training; perform vehicle and work area evaluations according to department specifications and as required on a daily basis; initiate training topics or issues as needed.

All applicants must meet the following minimum requirements to be an eligible candidate for this position:

  • Possess a High School Diploma or G.E.D Equivalent;

  • Ability to pass a written examination, a full police background investigation, psychological and physical examination, drug, hearing and vision screenings and a personal interview;

  • Conduct a ride-a-long with members of the Addison Police Department;

  • Be able to sit at the Addison Consolidated Dispatch Center Radio Room and observe the operations of the Center, as required by the Village;

  • Ability to work nights, weekends, and holidays, along with any expected/unexpected overtime that may be mandatory;

  • Schedule flexibility and multi-tasking skills in a stressful environment are paramount;

  • Must also be capable of obtaining CPR and Emergency Medical Dispatching-related certifications and maintain those certifications on an annual basis within a time-frame established by the Village of Addison after hire.

Beneficial, But Not Required, Qualifications Include:

  • Possession of two (2) years of experience in Emergency Service or other related fields as a Dispatcher preferred;

  • Possess a valid Class D Illinois Driver’s License, free of incidence which may result in license suspension or revocation and certification;

  • Full Access LEADS (Law Enforcement Agency Data System) Certification;

  • CPR/AED Certification;

  • Computer/data-entry experience;

  • Experience with computer-based, multi-line telephone equipment;

  • Possess CPR and Emergency Medical Dispatching related certifications.


Physical Skills and Abilities Required:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects such as computer equipment, a radio, tools, or controls; and talk or hear on the phone, radio or in person. The employee sits for extended periods of time without getting up. The employee is required to reach with hands and arms. The employee must frequently lift, push, pull and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must be available and present for work as scheduled; be available for call-out 24 hours a day, 7 days a week; and perform all functions of the job safely and efficiently at all times in compliance with all safety regulations and policies for the safety and welfare of the employee, co-workers, and the public.  Must be able to attend and participate in job-related meetings, seminars, and continuous education courses. Must be able to pass psychological, physical and/or other examinations as required.

Work Environment Factors:

Ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury. However, environment is occasionally stressful depending on the volume and type of calls into the Center. The noise level in the work environment is usually low to occasionally, moderately loud.
Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks.
Ability to provide necessary 24/7 public safety, this position involves shift work; rotations, and un-expected overtime. Dispatchers may be required to report for duty when unexpected emergencies occur or to fill in shift shortages.


The starting hourly rate for all positions is $27.60.


Required test and screenings:

The candidate selection process consists of: a review of the candidate’s past work experience/skills and a personal interview. Successful candidates must successfully pass all required screenings and tests administered, when applicable, in order to be a candidate for this position. However, passing all required screenings/tests and completing a personal interview does not guarantee hire by the Village, as the ultimate decision to hire anyone is at the sole discretion of the Village of Addison.



Applications can be obtained at:


Village Hall either in the Administration Department, Room 2100




Downloaded from the Village’s website at:


Applicants will be notified by letter of the test date for this position, where applicable.


All completed applications must be directed to Donald Pinson, Director of Human Resources/Risk Management either via regular mail at:


One Friendship Plaza

Addison, Illinois 60101




Submitted personally to:


Administration Department, Room 2100

Village Hall


by no later than 5pm, December 9, 2016


Also, applications submitted after the deadline will NOT be accepted. Only one (1) application per person, per testing cycle is accepted.

Equal Employment Opportunity:

Please refer to the Village of Addison website:


Division of Human Resources Section, to review a copy of the Village’s policy on Equal Employment Opportunity.


Applicants with disabilities, who need accommodations in order to complete any portions of the application/test, should contact the Human Resources Division at 630-693-7504.











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897   11/18/16-12/9/16