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Public Safety Dispatcher Napa, California
City of Napa 1541 Second Street
Napa, CA 94559 Website: www.cityofnapa.org
Salary: See Below
Application Deadline: 5/7/04 @ 5:00 PM, No postmarks accepted
Public Safety Dispatcher I (Open) 4/19/04 No. 04-02 SALARY: $ 3,649—$4,409 per month, plus excellent fringe benefits (Salary adjustment anticipated effective 3/04) THE POSITION: The City of Napa is accepting applications for Public Safety Dispatcher I. Incumbents will perform the duties of a Public Safety Dispatcher in a training capacity under close supervision, and will progress to greater independence with training and experience within a formal training program. Promotion to the journey-level Public Safety Dispatcher II ($3,981—$4,810 month plus 5% Emergency Medical Dispatch differential) is expected within 18 months. EXAMPLES OF DUTIES: Duties may include, but are not limited to the following: Receive emergency and non-emergency telephone calls, evaluate nature of calls and enter information received in a computer-aided dispatch system or a back-up manual dispatch card system; assist callers in dealing with medical emergencies prior to arrival of emergency personnel; relay information and/or instructions to field personnel; dispatch emergency services units in law enforcement, fire, and/or paramedic services; operate a computer, telephone and radio console providing information to public and agencies concerned with emergency operations; refer calls to appropriate agencies; maintain and prepare accurate records and logs of messages received and dispatched. QUALIFICATION GUIDELINES: One year of office support-related experience which included significant contact with the public is required. Experience performing work which is closely related to dispatching is preferred. REQUIRED KNOWLEDGE/ABILITIES: Familiarity with the functions of law enforcement, fire, paramedics, and other emergency services; basic terminology used in emergency radio and telephone communications. Working knowledge of general clerical methods and procedures; basic record keeping principles and practices. Skill in typing accurately at a speed of not less than 35 words per minute. Ability to learn techniques, procedures, and methods used in the operation of communications equipment; learn dispatching codes; follow oral and written instructions; perform routine clerical duties; read and interpret street maps; communicate effectively both orally and in writing; obtain information from individuals in emergency situations; transcribe information obtained over telephone or radio into a computer-aided dispatching system; listen or talk while at the same time perform various additional tasks; react quickly and accurately in emergency situations; establish and maintain cooperative working relationships with others. SPECIAL REQUIREMENTS: Incumbent must be willing to work irregular and/or rotating shifts, overtime, holidays, and weekends as required. Bonafide residence within a 60 minute travel distance of the Dispatch facility is required by completion of the probationary period. (The City Manager shall retain the right to waive these requirements in cases of hardship when it is determined that the performance of City services is not compromised). Incumbents must learn and demonstrate the ability to operate a computer-aided dispatching system, and must successfully complete Emergency Medical Dispatch (EMD) training and P.O.S.T. Dispatch Training during the first year of employment. THE EXAMINATION: Candidates who meet the minimum requirements will be invited to participate in a WRITTEN EXAMINATION, tentatively scheduled for MAY 25, 2004. Candidates who pass the written exam will be invited to an ORAL EXAM INTERVIEW, tentatively scheduled for JUNE 17 & JUNE 18, 2004. Candidates who have attained a T-score of at least 56 on the POST Entry Level Dispatch Exam, administered by an authorized Agency within the last 12 months may request to waive participation in the May 25, 2004 exam. Evidence of a T-score of at least 56T must be provided in the form of a letter issued directly from the administering agency which contains: (1) candidate name and social security number, (2) date on which the candidate took the POST Entry Level Dispatch Examination, and (3) T-score attained. Candidates must EITHER provide documentation of an alternate acceptable T-score OR participate in the May 25 exam; failure to meet one or the other of these requirements will result in disqualification. Rank scores will be determined based on both the Written Exam score (60%) and the Oral Exam Interview (40%). Candidates must successfully complete both exam elements to place on the eligibility list. The list established as a result of this recruitment may be merged by score with future eligibility lists as needed. The probationary period of 1 yr. is the final phase of the selection process. Typing Verification: Verification of typing proficiency at the rate of at least 35 net wpm must be submitted in the form of a typing certificate from an accredited school or other authorized agency. Certificates must have been issued within the last twelve months, must state that the computerized test was 5 minutes in length, and must specify the number of gross words per minute and the number of errors. (Note: 2 points will be taken off for each error). HOW TO APPLY Application materials may be obtained at the Personnel Department, 1541 Second Street in Napa, or by calling 707-257-9542 (Jobline). The application materials are also available on the City’s website at www.cityofnapa.org. A completed packet comprised of all of the following must be filed with the City of Napa Personnel Department by May 7, 2004 at 5:00 pm. 1) City of Napa application
Mailing Address: City of Napa Personnel Department, P.O. Box 660, 1541 Second Street, Napa, CA 94559. Note: The Personnel Department is not responsible for actions of the U.S. Postal Service. FRINGE BENEFITS PERS Retirement System(7% employee paid portion is tax deferred pursuant to IRS 414(h)(2)). The City currently provides 2.5% at age 55 benefits, scheduled to increase 2.7% at age 55 in December of 2004 City contribution of $50 per month to deferred compensation Group plans for employee and dependent health, dental and vision insurance Two weeks of vacation per year, increasing with longevity Average of thirteen holidays annually Sick leave (twelve days per year) Credit Union available Life Insurance of up to $50,000 Tuition Reimbursement up to $1,000 yr. This position is represented by the Napa City Employees Association, and it is required that applicable dues or fees be paid by the employee. REASONABLE ACCOMMODATION FOR THE DISABLED: The City of Napa Personnel Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the Personnel Department in writing by the final filing date as stated on the job flyer. A Reasonable accommodation Request Form is available from the Personnel Department, and may be obtained by calling 707/257-9505 or (TDD) 707-257-9506. IMMIGRATION LAW: In accordance with the Immigration Reform Act of 1986, the City must verify, once an employment offer has been made, that all persons have written proof of their right to work in the United States. FINGERPRINT CHECK: Candidates appointed to specified positions with the City of Napa will be fingerprinted for the purpose of a confidential background investigation. ABOUT THE CITY: The City of Napa is located in the premier wine-making region of California, approximately 50 miles north of the San Francisco Bay Area. The City and its surrounding region has a population of approximately 70,000, and offers an ideal mix of suburban amenities and open space advantages. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY: The City of Napa is an equal opportunity employer. No applicant or employee will be discriminated against on the basis of race, color, ancestry, national origin, sex, religion, age, pregnancy, marital status, sexual orientation, medical condition (cancer-related), or disability. There is a no smoking policy in effect within the City offices and vehicles. The provisions of this announcement do not constitute a contract expressed or implied, and any provision contained in this announcement may be modified or revoked without notice. MAIL OR DELIVER COMPLETED APPLICATION PACKET TO: City of Napa Personnel Department 1541 Second Street P.O. Box 660 Napa, CA 94559 SUBMIT THE ATTACHED WORKING CONDITIONS DOCUMENTATION SHEET ALONG WITH AN OFFICIAL APPLICATION, TYPING CERTIFICATE AND POST WRITTEN T-SCORE VERIFICATION (if requesting to waiver the written exam) BY THE FINAL FILING DATE OF MAY 7, 2004.
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